Omtaler (602)
Raffiner
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Etter vurdering
very pleased with amazon review integration, will upgrade soon, just need to sync more reviews, just not sure why the look review sync is not showing
We're thrilled to know that you're pleased with our Amazon review integration! Your feedback is much appreciated. We also understand that you have concerns about the Look review sync not showing. Our team is here to help clarify this issue for you. Please take a moment to connect with our support team who can guide you further in resolving this.
And of course, we look forward to your upgrade! We continually strive to improve our user’s experience based on feedback just like yours.
Best wishes,
The Opinew Team
I've just started using this review system and it is extremely easy. Definitely recommend and it's made me feel much more comfortable about getting sales. I imported the reviews from my Amazon listing pretty easily. You just have to copy and paste the link of the amazon listing and then it will sync in a couple mins. I did have a bit of trouble with the design of the reviews but the assistant was very helpful and quick to respond so she helped me to sort it. I 100% recommend using this service if you want something thats easy to use and understand
Thanks so much for the glowing review.
Yes, design is very subjective, we have added various preset themes that you can use which simple and easy to customise to match your branding.
However, like anything, if you want to really get the most out of it we recommend you spend some time to get it perfect for you. Of course, our support team are happy to advise and help with any code requirements to adjust your widgets.
Here's to many years of review success!
- Opinew Customer Success Team
Excellent app! Great service! They are always available to help you with any questions or special requests and are quick!
I've now been using the app since April of 2022 and love it! The support team are very responsive and the app itself really adds value to my site.
Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying the Opinew app since April 2022 and that our support team has been able to assist you promptly with your questions and requests. It’s fantastic to know that you find our app valuable for your site. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience.
Best regards,
The Opinew Team
Can not import reviews anymore. You have to message them and they will import the reviews manually and we have been waiting for 5 months now. The reviews widget is also not working and pulling reviews from 2020 even after the issue was reported to their customer service team. We had to remove the widget. The app is very glitchy.
We're truly sorry to hear about the difficulties you’ve encountered with our app. It’s concerning to learn that your import requests have not been resolved after such a long wait, and that you're experiencing ongoing issues with the reviews widget. We understand how frustrating this can be and appreciate you sharing your experience.
Please know that we take your feedback seriously, and we encourage you to reach out to our support team for further assistance with these issues. If you've had trouble connecting with them previously, we assure you that our team will be in touch soon to help resolve these matters.
Thank you for your patience and for bringing this to our attention. Your feedback is important to us as we strive to improve our service.
Best regards,
The Opinew Team
Most excellent app. We were able to migrate all our reviews from Woocommerce to Shopify with very little effort. And very happy with the Opinew Dashboard as it's intuitive and easy to use. Front end looks great too. Oh, and I contacted support today and they were very helpful (thanks Romana!). Continue to receive top support from Lisa and Danna!
We're thrilled to hear that you're finding our app excellent and that our migration feature worked seamlessly for your transition from WooCommerce to Shopify! We put a lot of thought into keeping our dashboard user-friendly, so we appreciate your recognition of this. It's great to hear that our support team, especially Romana, was very helpful.
Your insights are truly valued and we will continue working hard to provide an intuitive, easy-to-use product and top-notch support service.
Many thanks,
The Opinew Team
Awesome customer service. We spoke to few rep and we had the best customer service experience with Segmedina. She was willing to listen and very prompt at getting issues fixed.
The app itself is amazing. Just make sure you turn the auto sync off if you do not want your import credit to run out quickly as that can get expensive. The app dashboard is VERY easy to use. Importing reviews is a breeze. I HIGHLY recommend Opinew.
Hi,
On behalf of all the team, thank you so much for leaving us an amazing review!
Our mission is to always bring the best user experiences with Opinew and our support team. We are delighted to hear you are satisfied with our service!
We will continue to improve Opinew and assist you on your journey to create a strong & trusted business.
Have a wonderful day!
Customer Success Team | Opinew
This app used to be decent... Then this past February I realized none of my reviews were syncing. Nothing worked, got nothing but errors. Reached out to support, went back and forth for weeks waiting for an update, finally they say it's Amazon restricting imports. I believe them, the other apps are dealing with it too. But those apps are $25/month, I WAS PAYING $500 for their top plan!!! And who knows how long my reviews weren't syncing for. Nothing was working except my $500/month payment to them. SAVE YOUR MONEY. Get one of the other apps for $25/month that do the SAME THING MAYBE EVEN MORE.
Thank you so much for your heartfelt feedback and the fantastic 5-star review! We're thrilled to know our team was able to assist you swiftly and resolve your minor theme issue in record time. And we're glad you found the switch to Opinew beneficial for your Amazon business.
Your words of encouragement mean the world to us, and stories like yours fuel our commitment to ensure top-notch service to all who use Opinew. Thank you for acknowledging our efforts, this truly means a lot.
We understand fast and efficient service is highly valued, and we are dedicated to continue this going forward. If you need any further assistance, don't hesitate to reach out to our support team again. Your feedback helps us to continue improving our app and customer service so please keep the comments coming.
Thanks again, from all of us at Opinew.
I left the original review at the bottom, but needed to update. We left Opinew in 2023 because it lacked some features and integrations we needed as we grew. After a year on Loox, we needed features they didn't support so came back to see how Opinew has evolved. Wow, how a year changes things... Endless technical issues and Opinew has now outsourced support. Their support is subpar to put it nicely. If you're just using the basic features, it may be alright but there's a plethora of other review apps at a much better rate. If you operate a real business and not just a hobby, stay away.
Original Review
Love the app but love the service even more. Onboarding is a breeze, they walk you through all the features and help configure the settings around your goals during the setup. Support is immediate - we found a bug and their team had it fixed within a few hours. Highly recommend
Hi there,
Thank you for taking the time to share your experience with us! We are happy to hear our support team hit the mark for you.
Your feedback is highly appreciated and will help us to maintain our support quality and service to customers. It was a pleasure serving you.
Feel free to drop us a message via the Live Chat button if you need any help.
Have a wonderful day!
Customer Success Team | Opinew
The support staff was good
Thank you for your positive review! We're thrilled to hear that you had a good experience with our support staff. Your feedback is important to us, and we appreciate you taking the time to share it. If you have any more thoughts or need assistance in the future, feel free to reach out.
Best regards,
The Opinew Team
The support team is very responsive and helpful, and they clearly understand customer needs and value. They assisted me quickly and professionally whenever I needed help. Opinew Product Review is a goood plugin with excellent support behind it.
