Omtaler (1 642)
Raffiner
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Etter vurdering
6/10 10:31 PM UPDATE:
The developer finally apologized for "upsetting me at any point" (even though I requested the apology specifically be for rudely telling me to "wow relax" after bringing up the flakiness of his app and albeit only after I revealed I was a coronavirus carrier and lost my dad and will likely lose my mom)
For this reason I am upgrading the review to 2-stars
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Beware merchants, this app can ruin your theme layout due to updates that the developer pushes without your consent. It also fails to show reviews at all times. When I contacted the developer (Tomasz) over this, he blamed it on the app (without realizing he is the author of the app) instead of owning up to his mistakes. After spending around 15 minutes fixing the CSS (he admitted he failed to scope it properly when making the updates I did not consent to) he spends another 15 minutes fixing another glitch that had I not been around to obseve, would make your site look really unprofessional: reviews not showing up on products. After fixing this second glitch, once again, to sound as if nothing major had occurred, instead of being grateful that a customer's store who he hurt had fixed his glitches for him, he claims he simply "refreshed" shopify product metafield that didn't load the data. Imagine if you only monitor your store once a week. If reviews can become detached from your store and your style ruined from a developer's incompetence and desire to update the app without your consent, you will lose revenue over it. There are better alternatives on this app store (just search for 'Reviews') where you will face developers who own up to their mistakes and apologize to you for them. (He only thanked me for my contribution after 3-4 reminders that I was doing him a favor after he hurt my business). Very unprofessional all around, not recommended.
Updated to reply to developer:
"If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different."
I didn't say he didn't reply fast I said he tried to blame everyone but himself which is what makes him highly unrpofessional. IF I didn't report it as fast as I did then the glitch would've remained and affected hundreds of other merchants, and instead of being grateful he triese to make my livelihood sound like no big deal...
"However, since the beginning of the conversation the merchant kept calling our app "a joke"
He is lying, I called his app a joke a total of three times. The first time, this is what transpired:
me: this app is a joke lol
me: well thanks for thata i guess
him: okay give me a sec
him: what's so bad about the app?
me: i imported reviews an it's like 30 mins later and still doesn't shoiw up
7:18 pm
me: and i recall this happening before but i just ignored it thinking it woul eventually
me: that's literally your app is not functioning as advertised so it's a joke
The second time I called it a joke is clearly shown in the above log, to clarify why I did so at his request (a review app's purpose is to display reviews, if it can't even do that then it's a failure)
For a developer to have so much pride and not see how unprofessional it is to ruin a customer's designs against their will, instead focusing on the fact that I called a spade a spade? This is great insight into why he keeps blaming other people instead of himself
"It was a minor glitch in the footer that was fixed within 15min of it appearing."
Merchants, imagine if your footer was wrecked and unprofessional looking due to no fault of your own, but some app developer who you didn't even grant authorization to update your code whenever he felt like. What do you think will happen to your revenue? Unless you're monitoring your footer 24/7 you will probably not notice, and nothing will be fixed as your revenue diminishes since conversions drop when they see the unprofessionalism of an ugly footer. The developer here is showing he does not care if he messes up your design bceause he considers it a "minor" problem
"Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). "
Do not believe his deception, he is the "support person" that I communicatd with. The way Tomasz lies is by constantly treating the way this app breaks your site as "standard," like all apps will inject code in your site. What he's failing to understand is, his code injects code that BREAKS your site, which is NOT standard behavior. If he tries to tell you this, do not believe him! Other apps do not standardly break your site. For him to lie about it and claim that it does makes him very unrpofessional and not remorseful or grateful that I am fixing his glitches for him (subsequently helping him earn more revenue with no gain to me)
"Also surprisingly told us to calm down (calm we were and trying to help but also beginning to be frightened of the merchant haha) - when they were the one threatening to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do."
This is yet another lie (are you starting to see the pattern here?) When was the last time you heard someone claiming to be "frightened of a merchant" go "haha"?
Also, click the following link:
https://imgur.com/a/X3qS1AI
The second image clearly shows, in the email transcript of our Intercom discussion, I tell him "hey your app is really flakey, this product doesn't display reviews (and who knows how many others)" and HE replies on Jun 10, 2020 at 02:44 AM with "wow relax"
The first image clearly shows that this message is now deleted from our Intercom widget, likely because he's covering up unprofessionalism in case I report him to Shopify.
If a developer is willing to go to such lengths to cover up their rudeness and unprofessionalism, they will do anything to blame you if even bigger glitches happen in the future. Is this the type of relationship you want to enter?
If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different.
However, since the beginning of the conversation the merchant kept calling our app "a joke", and that it "destroyed their store".
It was a minor glitch in the footer that was fixed within 15-20min of it appearing.
Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). They also threatened to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do.
We do understand that due to the pandemic many of us are on the edge. We are sorry that the merchant was upset but we also think it was way out of proportion and we did everything we could to help them ASAP.
If you're a merchant you know there are customers like this, unfortunately. It happens. You just have to calmly take it.
Aside from that - kudos for the merchant for a really cool store design. Unfortunate it ended up like this.
No matter what, we are here to help you. Our support is on 7 days a week (GMT and CT), we can assist with any code adjustments, guide you through the app. If you have any questions just drop us a line in the live chat :)
good
Hi there,
The Opinew team appreciates your concise but impactful review. We're delighted to hear that you're finding our product reviews app useful. Every bit of feedback like yours helps us serve our customers even better.
Best Wishes,
The Opinew Team
Big fan so far! Easy to set up and great support. Also, way more affordable than the alternatives!!!
Hello! We're thrilled to hear you're a big fan of our Opinew Product Reviews App. Your comments about the ease of setup and quality of our support truly make our day! We're also pleased to know that you find our pricing more affordable compared to other options. That's exactly what we aim for. Thank you so much for your glowing review and 5-star rating. Feel free to reach out if you have any other feedback or need further assistance. Your feedback is essential in helping us continuously improve our app.
Best wishes,
The Opinew Team
Support is great. Fast reply, fast fixes. They added a new language for me. Thank You very much. Recommend.
We're stoked to hear that you're impressed with our support team's responsiveness and willingness to accommodate your needs! We strive to provide excellent service and make your experience as efficient as possible. It's great to know we hit the mark for you. Thank you for recommending the Opinew Product Reviews App UGC. Your feedback truly helps us to grow and serve you better.
Best wishes,
The Opinew Team
Exactly is what I want! This app allows me to write reviews by myself, which gives more flexibility. Besides, it's free! 100% recommended!
We're delighted to hear that you've found the Opinew Product Reviews App UGC to be exactly what you were looking for! It's great to know that our app's flexibility and cost-free features are making a positive impact on your use. Your recommendation means a lot to us. Thanks for taking the time to share your experiences. Your feedback helps us strive to improve and keep delivering an outstanding product.
Best wishes,
The Opinew Team
App works exactly as intended and Tomasz (the founder) personally helps me through any issues. Very accomodating and building something awesome!
Thank you for the kind words! We're thrilled to hear that you're pleased with our app and the assistance you've received from Tomasz. He's indeed passionate about creating and enhancing something useful for all our users. Your satisfaction is central to our work, and it’s users like you that make our job incredibly rewarding. Thank you once again for your five-star review. Your support truly means the world to us!
Best Wishes,
The Opinew Team
Awesome app! Tomasz from the support is extremly helpful and is also available on weekends! Besides, the import function really helps to get your website going. We tested 3 review apps and this is by far the best. A must have!
Hi there,
We're thrilled to hear such positive feedback about Opinew Product Reviews App UGC! It's great to know that Tomasz has been able to assist you efficiently, even on weekends. Our team strives to provide top-notch customer service at all times, so your words truly mean a lot.
We're also happy that the import function has been beneficial in enhancing your website's performance. It's wonderful to know that out of the 3 review apps you tested, ours stood out as the best. Thank you for considering it a must-have!
Your satisfaction is our top priority, and your feedback contributes greatly to our continuous growth. Thanks again for your 5-star review!
Best Wishes,
The Opinew Team
just started to use, seems fine. Better than the previous Shopify review app I used because this one offers review image function.
Hello! We're glad to hear you're finding our app useful, especially the review image function. We always aim to provide features that make things more convenient for you, and it's fantastic to see that you're enjoying this. If you have any queries or need support in getting the most out of Opinew, don't hesitate to reach out. We truly appreciate your positive feedback!
Best Wishes,
The Opinew Team
We added this app to secure more product reviews with the goal of increasing customer conversion on our site. The onboarding team were extremely helpful. They patiently led us through the process. We couldn't ask for better customer support. Looking forward to seeing an uptick in conversion in the weeks to come.
Thank you for your fantastic review! We're greatly encouraged by your kind words about our onboarding team. We strive to provide the best customer support, and it's wonderful to hear that our effort had a positive impact. We are just as eager as you are to see an increase in conversion rates on your site. Remember, we're here for you and ready to lend a hand with any future requirements. Your feedback truly holds significance for us in providing exceptional service.
Best Wishes,
The Opinew Team
Great app! Amazing support! The customer support helped me set up the features that I needed for my store.
Hello, thank you so much for the 5-star rating! We're thrilled to hear you're enjoying Opinew Product Reviews App UGC and found our customer support helpful. Our goal is to ensure that the features of our app meet the needs of your store. It’s wonderful to hear we've been able to help! Thanks again for choosing us, and don't hesitate to reach out if there's anything else we can do for you. We truly appreciate your feedback.
Best Wishes,
The Opinew Team