Opinew Product Reviews App UGC , 1 623 recenzje
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love the ability to import from Amazon and Aliexpress, but most importantly, their service has been great.
We're thrilled to hear that you're loving the import feature from Amazon and Aliexpress, and found our service to be great. It's fantastic to know our product is living up to your expectations. The appreciation means the world to us and we aim to continuously provide this level of service to all our users. If there's anything more we can do to improve your experience, please don't hesitate to reach out. Thanks once again for your 5-star review!
Best,
The Opinew Team.
Have been using Opinew for a few months now and am very happy with the look, feel and functionality of the app.
I've been waiting a long time for an integrated Shopify discount code generator which is sent to every customer once they leave a review! Opinew does this for you automatically without having to manually create codes.
Also, not only does the app contain more features than the majority of the other review apps, It is also by far the most cost effective. Plus the support from Tomasz has been outstanding throughout! Best review app out there by far!
We're overjoyed to hear that you're happy with the functionality of our Opinew app and that it fulfills your needs! We've invested a lot of effort into making sure our app stands out with unique features and cost-effectiveness, so we're delighted that's coming through alongside the effective discount code generator.
Thank you so much for your kind words about the support from Tomasz—it's always our goal to provide outstanding assistance to our users. We're so grateful for your high praise, it's such a motivation for us to keep up the good work!
Your support and feedback are incredibly important to us. Once again, we appreciate your time in writing this wonderful review.
Best wishes,
The Opinew Team
Great customer service who are helping at lightning speed and it also is a great review app - love it! It's also very ease to use, and love the design too!
We're thrilled to hear that you're enjoying the Opinew Product Reviews App UGC! Your kind words about our customer service and app design truly made our day. We're pleased to know that you find our app user-friendly and efficient. We're here to provide the best we can and we're glad it reflects in your experience. Remember, our team is always here to assist at any time. Your words of appreciation motivate us to keep improving.
Thank you for your feedback, it means the world to us.
Best,
The Opinew Team
Best ratings app I have ever used.
- Easy installation
- Awesome look
- Fast & reliable customer support
- Many integrations
Hi there,
Thank you so much for your wonderful feedback and five-star rating! We're thrilled to hear that you found our app easy to install with an engaging look. Your comments about our fast & reliable customer support and numerous integrations make us even more proud of our work.
Knowing our customers appreciate our product keeps us motivated to constantly upgrade and serve you better. If you ever need more help or have suggestions, don't hesitate to reach out to us anytime.
Thanks again for taking the time to share your experience. Every bit of feedback helps us improve!
Best Regards,
The Opinew Team
Just installed and already in love. It's very intuitive and easy to use. 5 minutes installation and import of all my reviews.
We're thrilled to read your review! Thank you for giving our Opinew Product Reviews App a try and taking the time to share your experience. It's fantastic to hear that you found the installation to be intuitive and quick. Your feedback helps us ensure we're making our app the best it can be for our users. If you ever have any questions or need assistance, don't hesitate to reach out to our support team. Thanks again!
From the Opinew team.
This app works perfectly as it's stated & the customer service is top notch. If you're looking for an app to display reviews, Import reviews from various sites look no further! Definitely worth the cash!
We're delighted to see your glowing review, thank you so much! We are thrilled to hear that you've had a positive experience with our app's functionality and our customer service. We strive to provide the best tool for displaying and importing reviews, and we're glad to know it’s working well for you. Your kind feedback motivates us to work even harder to maintain our high standards. Thanks once again for your endorsement, we really appreciate it!
Best wishes,
The Opinew Team
Great customer service, Awesome app. I would definitely recommend this app to anyone creating a new store.
Thank you for your glowing review! We're thrilled to hear that you're finding our app useful and are having a positive experience with our customer service. Your recommendation means a lot to us! This kind of feedback motivates us to keep improving the Opinew app's features and services. Looking forward to assisting you as you continue to shape your store. We remain available for any further assistance you might need.
Best Regards,
The Opinew Team
Great app and Awesome support. The app is very easy to use and the support is very helpful, always happy to help with customizations or any other issues you might have
Thank you for this fantastic review! We are delighted to hear you find Opinew Product Reviews App UGC easy to use and that you've had a positive experience with our support team. Your feedback motivates us to continually provide exceptional customer service. If you need further assistance with any aspect of the App, please don't hesitate to reach out. Your feedback contributes significantly to our ongoing improvements.
Best wishes,
The Opinew Team
We chose Opinew because of how easy it is to import our Amazon reviews to our Shopify store. Support was great and they helped us get our store looking just the way we wanted it with the reviews and stars displayed.
We're absolutely thrilled to hear you chose Opinew for your review importing needs. Knowing you found our platform easy to use and found value in our support team's assistance is immensely encouraging. We're also delighted that your store display now looks exactly how you envisioned, all thanks to our reviews and stars feature!
Your positive feedback plays a crucial role in our mission to continuously provide exceptional service and create better experiences.
Thank you once again for your 5-star rating, and just remember, if you ever need anything we’re here to help!
Best wishes,
The Opinew Team
6/10 10:31 PM UPDATE:
The developer finally apologized for "upsetting me at any point" (even though I requested the apology specifically be for rudely telling me to "wow relax" after bringing up the flakiness of his app and albeit only after I revealed I was a coronavirus carrier and lost my dad and will likely lose my mom)
For this reason I am upgrading the review to 2-stars
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Beware merchants, this app can ruin your theme layout due to updates that the developer pushes without your consent. It also fails to show reviews at all times. When I contacted the developer (Tomasz) over this, he blamed it on the app (without realizing he is the author of the app) instead of owning up to his mistakes. After spending around 15 minutes fixing the CSS (he admitted he failed to scope it properly when making the updates I did not consent to) he spends another 15 minutes fixing another glitch that had I not been around to obseve, would make your site look really unprofessional: reviews not showing up on products. After fixing this second glitch, once again, to sound as if nothing major had occurred, instead of being grateful that a customer's store who he hurt had fixed his glitches for him, he claims he simply "refreshed" shopify product metafield that didn't load the data. Imagine if you only monitor your store once a week. If reviews can become detached from your store and your style ruined from a developer's incompetence and desire to update the app without your consent, you will lose revenue over it. There are better alternatives on this app store (just search for 'Reviews') where you will face developers who own up to their mistakes and apologize to you for them. (He only thanked me for my contribution after 3-4 reminders that I was doing him a favor after he hurt my business). Very unprofessional all around, not recommended.
Updated to reply to developer:
"If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different."
I didn't say he didn't reply fast I said he tried to blame everyone but himself which is what makes him highly unrpofessional. IF I didn't report it as fast as I did then the glitch would've remained and affected hundreds of other merchants, and instead of being grateful he triese to make my livelihood sound like no big deal...
"However, since the beginning of the conversation the merchant kept calling our app "a joke"
He is lying, I called his app a joke a total of three times. The first time, this is what transpired:
me: this app is a joke lol
me: well thanks for thata i guess
him: okay give me a sec
him: what's so bad about the app?
me: i imported reviews an it's like 30 mins later and still doesn't shoiw up
7:18 pm
me: and i recall this happening before but i just ignored it thinking it woul eventually
me: that's literally your app is not functioning as advertised so it's a joke
The second time I called it a joke is clearly shown in the above log, to clarify why I did so at his request (a review app's purpose is to display reviews, if it can't even do that then it's a failure)
For a developer to have so much pride and not see how unprofessional it is to ruin a customer's designs against their will, instead focusing on the fact that I called a spade a spade? This is great insight into why he keeps blaming other people instead of himself
"It was a minor glitch in the footer that was fixed within 15min of it appearing."
Merchants, imagine if your footer was wrecked and unprofessional looking due to no fault of your own, but some app developer who you didn't even grant authorization to update your code whenever he felt like. What do you think will happen to your revenue? Unless you're monitoring your footer 24/7 you will probably not notice, and nothing will be fixed as your revenue diminishes since conversions drop when they see the unprofessionalism of an ugly footer. The developer here is showing he does not care if he messes up your design bceause he considers it a "minor" problem
"Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). "
Do not believe his deception, he is the "support person" that I communicatd with. The way Tomasz lies is by constantly treating the way this app breaks your site as "standard," like all apps will inject code in your site. What he's failing to understand is, his code injects code that BREAKS your site, which is NOT standard behavior. If he tries to tell you this, do not believe him! Other apps do not standardly break your site. For him to lie about it and claim that it does makes him very unrpofessional and not remorseful or grateful that I am fixing his glitches for him (subsequently helping him earn more revenue with no gain to me)
"Also surprisingly told us to calm down (calm we were and trying to help but also beginning to be frightened of the merchant haha) - when they were the one threatening to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do."
This is yet another lie (are you starting to see the pattern here?) When was the last time you heard someone claiming to be "frightened of a merchant" go "haha"?
Also, click the following link:
https://imgur.com/a/X3qS1AI
The second image clearly shows, in the email transcript of our Intercom discussion, I tell him "hey your app is really flakey, this product doesn't display reviews (and who knows how many others)" and HE replies on Jun 10, 2020 at 02:44 AM with "wow relax"
The first image clearly shows that this message is now deleted from our Intercom widget, likely because he's covering up unprofessionalism in case I report him to Shopify.
If a developer is willing to go to such lengths to cover up their rudeness and unprofessionalism, they will do anything to blame you if even bigger glitches happen in the future. Is this the type of relationship you want to enter?
If you have a look at our reviews you can see that we always go an extra mile to help our customers. This case was no different.
However, since the beginning of the conversation the merchant kept calling our app "a joke", and that it "destroyed their store".
It was a minor glitch in the footer that was fixed within 15-20min of it appearing.
Merchant kept calling the support person a "liar", "unprofessional", "having no remorse", "showing no gratitude" (to their insults). They also threatened to request Shopify to take our app down and just outright said they will leave us a negative review no matter what we do.
We do understand that due to the pandemic many of us are on the edge. We are sorry that the merchant was upset but we also think it was way out of proportion and we did everything we could to help them ASAP.
If you're a merchant you know there are customers like this, unfortunately. It happens. You just have to calmly take it.
Aside from that - kudos for the merchant for a really cool store design. Unfortunate it ended up like this.
No matter what, we are here to help you. Our support is on 7 days a week (GMT and CT), we can assist with any code adjustments, guide you through the app. If you have any questions just drop us a line in the live chat :)