Opinew Product Reviews App UGC , 1 408 avaliações
The support is good. But, the app will ruin your store. The app will block your sales. After you uninstalled it. It will leave your store a code that has 0 star reviews.
Reviews did't show on the category site. No help from customer support after waiting for 2 days I deleted this app.
My website is full of garbled characters now and I don't know what to do, fReally rubbish app，0 star
We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters"
We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store.
Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues?
Thanks,
Customer Success Team | Opinew
2ND TIME they messed up on a LIVE PAGE. Their review app is shit. DO NOT RECOMMEND. THEY BRIBE YOU $100 WHEN YOU LEAVE A NEGATIVE REVIEW.
Sorry you feel the need to leave a 1 star review for the second time, unfortunately with software, things do go wrong (not very often) it's just unfortunate that an issue has affected you twice. We are sorry about that.
All we can promise you is that we do our best to support you to find a resolution as quickly as possible and communicate to you the progress being made.
If you feel this issue (that was resolved in a matter of hours) is worthy of a 1-star review then that is your choice. However, we do not feel this is reflective of our customer service to your business or to our 1000's of other happy customers.
As for the $100 offered to you, this was not to remove a review, it was offered in exchange for your feedback and pointing out a clear technical issue to our product team when you weren't happy with how the app was performing. An issue that under the radar was affecting many other customers. This is company policy as we believe that negative feedback is vital to be able to constantly improve what we do.
At no point were you offered money in exchange for deleting your review.
Your issue was resolved within a few hours, However if you are still unhappy, I would invite you to discuss your issues further with myself support@opinew.com directly or through the live support chat.
they do not offer a free package as stated - wasted time installing the whole widget to find out they charge a monthly fee - misleading
EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)
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Hi - apologies for the confusion. If you read the label it states that Opinew is "Free to install. Additional Charges may apply".
Our pricing is different for each Shop, based on the usage of the app which you can check in opinew.com/pricing
That's why we can't put the prices because Shopify doesn't allow for dynamic pricing like we have and we found the current description to reflect the pricing best.
We will of course adjust in the future if Shopify allows for placing dynamic pricing in the plans section.
Team Opinew
no me gusto que se tuviera que pagar por el servicio la desintale pero espero que no me ocasione ningun problema a futuro
EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)
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Hi - we understand you might be dissatisfied but we find your review unfair - you haven't even used our software but rated it 1 star simply because it's a paid app. You did not even try the 14 day free trial.
Hola, entendemos que puede que no esté satisfecho, pero consideramos que su opinión es injusta; ni siquiera ha utilizado nuestro software, pero lo calificó con una estrella simplemente porque es una aplicación de pago. Ni siquiera probaste la prueba gratuita de 14 días. Me gustaría pedirle que elimine esta revisión injusta que perjudica nuestro negocio.
Get these empty stars out of my theme immediately Even if you uninstall it you get those empty stars permanently in your theme Do NOT install
Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too!
SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.
https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/
An application that might make you crazy, even though I downloaded an application, it asked me to choose a paid plan and when I remove it continues to put empty stars in every product you have to delete everything and this makes you crazy A failed application My rating has zero stars
Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too!
SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.
https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/
leaves code after removed from apps list, had to reinstall the theme again (the stars under products name)
Hi - here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.
https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/
Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now.
Poor communication never worked after I subscribed stay away ... worse review company and definitely do not recommend
Hi - Sorry about your not ideal expierience. We have asked the you to contact our support team via the handy live chat button inside the app, where we are ready to reply usually in 5min, 7 days a week, but you haven't contacted us.
Using the live chat will always ensure quick support service vs email which is not so frequently monitored.
Good news is that are working on integrating the email and chat channel together. We are always working to improve the experience for all our users :)
If you still would like to get some help feel free to get in touch and we'll help right away.