Opinew Avaliações de Produto
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A Cautionary Tale
Pricing and Transparency Issues
Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response.
The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern.
Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users.
Integration Woes
Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity.
Conclusion: Beware of Hidden Costs
Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration.
For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls.
UPDATE AFTER RESPONSE:
I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.
Hi there,
We sincerely apologise for any confusion or frustration caused by any costs you encountered.
We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that.
This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating.
That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered.
We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew.
Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".
We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.
To clarify to other brands reading this;
This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.
They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)
They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.
Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.
I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.
The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
Very disappointed with this service of late, they changed their plan and fee structure and did not advise me, all the features I was paying for become redundant and I needed to upgrade to get features back at a significantly higher price, their customer service is appalling now, they do not respond at all.
I don't recommend this app.
We're truly sorry to hear about your recent experience with our service. We deeply regret any inconvenience you faced regarding our updated plan and fee structure. Our aim is to keep our customers informed about any changes, it seems we fell short this time.
We also understand your concerns about the customer service and we genuinely apologize if you felt our response times were too slow. Improving our communication is paramount, and we're taking your feedback to our team for immediate action.
Lastly, we value your recommendation and we're saddened to know that we did not meet your expectations this time. We hope to have the chance to rectify this and regain your faith in our service. We would appreciate more feedback from you to better address the issues you've faced.
Thank you for bringing this to our attention.
Best regards,
Opinew Team
Do not bother, endless glitches month to month resulting in time spent talking to support. 4 out of 5 cases get resolved.
We're genuinely sorry to hear about the challenges you've encountered with the Opinew app. Our topmost priority is providing flawless service and it seems we missed the mark this time. It's disappointing to know you had to spend a lot of your time talking to the support due to these glitches. Though we're glad that most of your issues get resolved, we understand the importance of solving all of them. We promise to look into this and strive to improve our services further.
Please re-connect with our support team if there are still unresolved cases. We'll ensure you get the much-needed assistance. Your feedback is really important as it helps us make our app and service the best it can be.
Sincerest apologies once again and thank you for your patience.
Best Regards,
The Opinew Team
Tentei aumentar o plano várias vezes mas sem sucesso. Entrei em contato com a plataforma e eles disseram que eu nao sei selecionar o plano. É claro que eu sei, mas alguém na empresa nao esta preocupado com o bug que faz com que o cliente nao possa aumentar o plano. O aplicativo é muito ruim e infelizmente nao posso mudar pois perderia mais de 9 mil resenhas
Olá, corrigimos seu plano mais cedo durante o dia. Talvez você não tenha notado.
Na verdade, nossos desenvolvedores trabalharam em seu problema esta manhã e lançamos um hotfix especificamente para sua loja.
Posso confirmar que nenhuma de suas avaliações desaparecerá e que o plano está funcionando corretamente.
Não há nada com o que se preocupar! :)
Was great then unfortunately became very hard to use.
We're thrilled to hear that you're finding our app easy to use and that you had a positive experience with our support team, notably Vatsal. We pride ourselves on our prompt response and we're glad that it's making a difference for you. Your kind words motivate us to continue to provide great service. Should you need any more help in the future, we’re here for you. Your feedback is fundamental to our hard work and dedication.
Best wishes,
The Opinew Team
Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.
The support is good. But, the app will ruin your store. The app will block your sales. After you uninstalled it. It will leave your store a code that has 0 star reviews.
Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!
We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:
Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"
This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.
Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.
We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.
- Opinew Customer Success Team
Reviews did't show on the category site. No help from customer support after waiting for 2 days I deleted this app.
We're sincerely sorry to hear about your experience with Opinew Product Reviews App UGC. It's quite unfortunate that our support team wasn't able to assist you promptly and that you encountered issues with the reviews not showing up on the category site. Your experience matters a lot to us-- we always aim to deliver efficient support and easy-to-navigate functionalities.
We would truly appreciate another chance to get this right. While we can't provide direct contact details here, please rest assured that we'll take the initiative to get in touch with you as soon as possible to help resolve your concerns.
Remember, your feedback helps us make significant improvements to our services. Thanks for taking the time to bring this to our attention.
Best Regards,
The Opinew Team
j'ai installe cette appli, maintenant j'ai un Code "liquid error" sur chaque produit qui est impossible a enlever, aidez moi a l'enlever s'il vous plait !
Désolé d'entendre ça! Veuillez accepter nos excuses. Nos développeurs ont déjà résolu le problème. Nous apprécierions la suppression de l'avis 1 étoile