Opinew Product Reviews App UGC , 1 623 recensioner
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The app is great - when it works. I've used it on a couple of my stores and every store has had problems with reviews randomly disappearing... Yesterday I was left with just 3 reviews out of the few hundred I imported on one store - which looked bad for customers. Support is a bit sketchy. They acknowledge something is wrong - and then...do nothing happens to fix the problem!
We're sorry to hear about your experience with disappearing reviews on your stores, and we apologize for any inconvenience this may have caused. We understand how this can impact the perception of your store by your customers, and we take your concern seriously.
We also regret that our support didn't meet your expectations and apologies for any undue stress. Please be assured that our aim is always to resolve any issues promptly.
Your comments have been shared with our team and we’re closely looking into why the issue wasn’t resolved. We’re taking steps to ensure that our support responses are more proactive and helpful - so issues like this don't happen again.
Your review is crucial to us because it helps us understand where we need to improve. If you'd be open to it, could you share more insights about when and how these issues occurred? That will help us ensure it's fixed completely.
Thank you for your patience, and we appreciate you taking the time to leave a review.
Best Regards,
The Opinew Team
I like the ease of Opinew, but unclear on full application. I have made an appointment with Opinew for more clarity.
Hello,
We're delighted to hear that you find Opinew easy to use. That's always one of our main goals. We regret to hear that certain aspects of the application are not fully clear to you, and we appreciate your patience as we strive to fulfill your needs.
As you've already set up an appointment, we look forward for an opportunity to address all of your questions directly and provide the clarity you seek. Your constructive feedback helps us to understand our customer's experiences better and to continually improve our products and services.
Thank you once again for your support and feedback.
Best Regards,
The Opinew Team
Damn ... love this app. The review area looks great, I get review stars on the category and product pages, and it pulls in photos when it there are some.
No code had to put in - which is a big plus for me. The service is great and friendly. Have been working with for only one day - very happy.
I would suggest more *talking* video tutorials
I made an error. They count reviews but I read products. So I burned through 150 reviews with 6 products. So now I set the number of reviews to 12 which is about 73 [Amazon/ebay] products a month and it seems to give the customer value and look extensive enough.
Highly recommend this app.
We're thrilled to hear how much you're loving the Opinew Product Reviews App! It's great to know that our review system and simple setup meet your expectations, and that our service has impressed you. Your feedback helps us understand where we're doing well.
We appreciate your suggestion regarding more 'talking' video tutorials. We'll definitely take this on board as we seek to improve the resources available for our users.
Also, we're sorry for the confusion with the review-product count. Your feedback will be useful for us to clarify this effectively going forward. Thank you for recommending our app, and for taking the time to share your experience. Your input helps us serve you and all our users better.
Best Wishes,
The Opinew Team
This app is one of the best there is in the review app market. Does what it says it does. Kudos I give 5 star!
We're thrilled to hear that you find our Opinew Product Reviews App UGC to be among the best in the market! It's rewarding to know that the app is meeting your expectations and doing exactly what it's designed to do. Your kind words and 5-star rating mean a lot to us. Thanks for taking the time to leave us such a fantastic review. Your continued support fuels our determination to continue delivering great services.
Best wishes,
The Opinew Team
A good application I advise everyone. Photos can be put in reviews, and it's all free. Thanks to the developers.
We're absolutely thrilled to hear your excellent feedback for the Opinew Product Reviews App UGC! It's wonderful to know that you find the feature of adding photos in reviews helpful and that you enjoy using our app. Your encouraging words will surely be passed on to our dedicated developers who work hard to provide a great user experience. If you have any more suggestions or need any assistance, please feel free to reach out to us - we're here to help! Your feedback truly helps us grow.
Best wishes,
The Opinew Team
Just added this plugin to our store and couldn't be happier. Tomas was super fast to answer our questions, within 2 minutes. Also, the app is optimized for speed, which other apps don't have.
Thank you so much for your positive review! We're thrilled to hear that you're happy with our Opinew Product Reviews App and that Tomas was able to assist you promptly. Your kind words are greatly appreciated by the entire team. We put diligent efforts into optimizing speed and it's rewarding to see it's making a difference for your store. Please don't hesitate to reach out if you have any more questions or need further assistance. Your feedback helps us continue to improve and deliver better service.
Best Regards,
The Opinew Team
Nice, helpful app and easy to set up. As a newbie, I had no problems with installation or setup. Glad I found it!
We're thrilled to hear that you found Opinew Product Reviews App UGC helpful and easy to set up. It's wonderful to know that even as a newbie, you didn't face any problems during the installation or setup process. Your encouraging words are a great motivation for us. Thank you for leaving us such a fantastic review.
If you ever require further assistance or have any questions, don't hesitate to get in touch with our support. We're here to help you every step of the way. Your feedback is crucial in our continuous effort to enhance our users' experience.
Best wishes,
The Opinew team
Great cutsomer service. Also has a good widget and dashboard overview. They helped me really quickly when some changes on the widget had to be made.
We're delighted to hear that you're happy with our customer service and the features of our Opinew Product Reviews app, including the widget and dashboard overview. We strive to provide fast and effective assistance, so we're glad we could help with the changes on your widget promptly.
Your positive feedback truly motivates us to continue improving our service. Thank you for taking the time to share your experience.
Best regards,
The Opinew Team
very fast customer support they helped me import reviews for my three products. it is such a difficult process going through all these different apps but thank god this was my second try
There are a lot of apps out their that claim to solve the world, it's a minefield out there and we totally get it. It's why this review means even more to us...
Our support team are a big part of what we do. We are UK based but have in house support experts in all time zones so if you need anything, just let us know!
-Customer Success Team
The best review app that we've used so far, beautiful UI/UX, easy to customize, makes your store look modern, credible and beautiful. I'd recommend!
We're so grateful for your 5-star review! It's fantastic to hear that you've found our UI/UX to be easy to customize and that you feel it contributes to making your store appear modern, credible, and attractive. Your recommendation means a lot to us. We're committed to providing excellent service and we're thrilled that you appreciate our efforts. Your feedback is extremely important to us and we greatly value your opinions. Thank you again!
Best wishes,
The Opinew Team