Recensioner (1 648)
Förfina
-
Efter omdömen
シンプルで使いやすい素晴らしい機能、また問題が発生した際のサポートも迅速で丁寧で親身になってくれる。
The support team is very helpful.
Although there were some issues, their chat support was quick and helpful.
Nice customer support!!
Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".
We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.
Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.
To clarify to other brands reading this;
This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.
They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)
They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.
Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.
I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.
The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.
Can't even make it work, worst review app i've seen
Opinew's staff are very helpful.
Nitesh, thank you so much.
Highly recommended for merchants using Shopify.
Customer service is quick, efficient and very helpful!
They helped me resolve my issue quickly and kindly. They were always available and took the time to assist with configuring all the widgets.
The Opinew review app is great.
Amazing :) Very helpful and quick customer service.Especially Vatsal who helped me with all my questions
Great customer support. Happy to install