评论 (1,647)

整体评分
4.7
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
2020年10月24日

Don't bother with this app, review sometimes don't add. And when you try and delete the app, it doesn't fully remove itself! You've been warned!!!!!!!!

Exclusive-Gadgets.co.uk
英国
6天 人在使用应用
Opinew已回复 2020年10月24日

Hi - sorry about this. Use this method to remove the code automatically: https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

This is actually a problem with Shopify. They don't let us remove the code when you click uninstall in the app menu. You need to click the uninstall from inside the actual app and it will all be gone :)

2023年1月24日

It is very user-friendly, and also chat support is great especially for someone who is not familiar with shopify. The Opinew staff was very helpful in helping me.

IB2U Store
英国
大约5小时 人在使用应用
Opinew已回复 2023年12月5日

Hello, thank you so much for your fantastic review! We're absolutely thrilled to hear that you've had a user-friendly experience with our app and that our support team was able to lend a hand. We strive to make Opinew as user-friendly as possible, especially for those who are new to Shopify, so it's fantastic to hear we're on the right track! Please don't hesitate to reach out if you have any more questions or need further assistance. We truly appreciate your feedback and your kind words have motivated us to keep improving our services. Thank you again from the Opinew team!

编辑时间:2023年5月23日

The support is good. But, the app will ruin your store. The app will block your sales. After you uninstalled it. It will leave your store a code that has 0 star reviews.

Swan Auto
美国
5天 人在使用应用
Opinew已回复 2023年6月10日

Hi, we reached out in multiple ways to try to support your issue that was caused by another app and not by Opinew, unfortunately in this case you reached out to Shopify support for clarity and they gave you some terrible misinformation claiming that Opinew was causing the issue when it wasn't!

We have screenshots from yourself to the Shopify support agent which shows the lack of product knowledge from that support agent. Here is a summary of the conversation:

Danielle (Shopify Support Agent): "Opinew is also for retargeting, when did you activate this is seems like they are not properly cascading the abandoned checkout emails"
Your response: "I installed it Thursday same as Reputon eBay importer."
Danielle: "Okay no worries will have to contact the app developer directly to rectify the emails for the abandoned checkout"

This is false. Opinew isn't for retargeting nor does the core app have anything to do with abandoned checkout emails. Opinew had no code on your checkout page so it was impossible that it was causing your errors. It's worth noting that we never received communication from Shopify about this case.

Of course this was escalated to Shopify Partner support immediately for giving you false information. The service we subsequently received as a business from Shopify was unacceptable. Although the agent understood the situation and admitted how frustrating it must be. He confirmed that Shopify would not be issuing an apology to you as the merchant or us as the app. This is frustrating on many levels as it has left us with a loss of a valued customer, an unwarranted 1-star review and also left you with an unsolved issue not caused by Opinew.

We are sorry this has been a negative experience for you. We did our best to get Shopify to reach out to you with proof and with help to rectify their mistake. It's a shame their service to both you and us was so poor. We wish you the best for the future.

- Opinew Customer Success Team

2019年11月25日

Super easy install.. Really fast sync on a full 50k products too! Well worth the price they charge.

HealthPharm Online Superstore
英国
大约5小时 人在使用应用
Opinew已回复 2023年12月8日

We appreciate your stellar 5-star review! We're thrilled to hear that the installation process was a breeze and that our fast syncing feature is working well for your wide range of products. We always aim to provide great value for the price, and your confirmation assures us that we're on the right track. Your feedback plays a significant role in our ongoing effort to serve our users better. Thanks again!

Best,
The Opinew Team

2020年5月28日

Wonderful app and excellent customer service. This is a must-have tool for any business owner, especially that of e-commerce. I found the technology very comprehensive and helpful for our business needs. This came recommended by Shopify. I highly recommend this app and happy it's services.

Woolly Mammoth Woolen Company
美国
大约4小时 人在使用应用
Opinew已回复 2023年12月8日

We appreciate your wonderful feedback! It's great to hear that you find our app comprehensive and helpful for your e-commerce business. Thank you for recommending Opinew to others and for taking the time to share your experience with the Shopify community. Your endorsement means a lot to us. Your satisfaction is our top priority, and we are committed to providing excellent service to valuable customers like you.

Remember, we are here to assist you anytime.

Thanks again from the Opinew team.

2022年11月3日

The chat with Daniel was easy and painless. He was able to setup the Opinew app in no time and even did some quick customization for me. Highly recommend.

Awesome Swing Sets
美国
大约4小时 人在使用应用
Opinew已回复 2023年12月5日

Hello,

We're thrilled to hear that you had a great experience with Daniel. Our team at Opinew always strives to offer effortless assistance and it’s great to know we accomplished that. We're also glad to learn that the setup and customization process of the Opinew app met your expectations.

Your high recommendation is greatly appreciated and it encourages us to keep doing the great work. Remember, we're here to help whenever you need us. Thanks for choosing Opinew!

Best wishes,
The Opinew Team

2023年4月19日

facile a utiliser , chat 24/7 je recommande pour lancer un shop et possibilite d'utiliser le plan gratuit

Le Peigne Parfait
瑞士
大约4小时 人在使用应用
Opinew已回复 2023年12月5日

Merci beaucoup pour votre avis positif et votre recommandation! Nous sommes ravis d'entendre que vous trouvez notre application facile à utiliser et que vous appréciez notre support par chat 24/7. Nous travaillons toujours pour rendre notre application utilisateur efficace et c'est toujours formidable de savoir que ça marche pour nos utilisateurs.

Notre objectif principal est de fournir une excellente expérience utilisateur, donc si vous avez des suggestions pour nous aider à nous améliorer davantage, n'hésitez pas à les partager. Vos commentaires sont très importants pour nous.

Merci encore pour votre soutien. Nous sommes là pour vous aider à chaque étape.

Cordialement,
L'équipe Opinew

2022年11月14日

Best App ever and excellent Service !!! helped me with adjusting my Website in 10minutes !i really recommand for all

TOPG GRINDER
德国
大约4小时 人在使用应用
Opinew已回复 2023年12月5日

Hello!

We're so delighted to hear that you're happy with our service and found our app helpful in adjusting your website. Your positive comments and the five-star review are so appreciated! We're here for you anytime you need our help.

Thank you for taking the time to share your feedback and the recommendation. Our goal is to provide the best product and service and hearing it from our customers means the world to us.

Best wishes,
The Opinew Team

2022年3月22日

GREAT CUSTOMER SERVICE. Daniel made sure I was set up for success. He even made sure that the app lay out did not affect the aesthetic of my website. I appreciate that so much!

Tribeandtemple
美国
大约4小时 人在使用应用
Opinew已回复 2022年4月20日

This is really helpful to hear. I will pass on your comments to Daniel! -Tomasz

2022年9月24日

The must-have review app for your store. The support is available 24/7 and was able to swiftly add widgets to my store. So easy to deal with and they sorted it all out for me with no hassle!

WooferWagon
澳大利亚
大约4小时 人在使用应用
Opinew已回复 2023年12月5日

Hi there,

We're absolutely thrilled to hear that you've found our review app to be a must-have for your store. We strive to make things simple and are glad that you found the widget setup to be an easy process. Your kind words for our support team are really appreciated - they're here around the clock to make sure your experience remains seamless.

Your positive words give us the motivation to work even harder to make users' experiences outstanding like yours!

Thanks so much for taking the time to share this spectacular review! Your feedback holds immeasurable importance for us.

Best Wishes,
The Opinew Team