Opinew 产品评价 UGC 应用

We're truly sorry to hear about your recent experience with Opinew. To hear that we didn’t meet your expectations is disappointing. We would be glad for an opportunity to directly address and resolve your concerns. Rest assured, our support team will reach out to you soon to aid in resolving the issues you've faced. We’re keen to make your experience better and appreciate your feedback.

Best regards,
The Opinew Team

Ciao, grazie mille per la tua recensione positiva e per aver dato alla nostra app 4 stelle! Siamo lieti che tu abbia trovato la nostra app comoda e abbastanza semplice, e che tu abbia apprezzato la possibilità di personalizzare layout, colori e dimensioni delle foto. Tuttavia, notiamo che non abbiamo raggiunto le 5 stelle e ci piacerebbe sapere come potremmo migliorare ulteriormente la tua esperienza. Ti incoraggiamo a condividere con noi qualsiasi suggerimento o problematica potresti aver riscontrato. Non vediamo l'ora di sentirti! La tua opinione è molto importante per noi.

Cordiali saluti,
Il team di Opinew

Hi - we apologise and it really is annoying for us too because it's Shopify's fault. They don't let us uninstall our code when you uninstall the app.

To remove the code, install the app again > go to Account menu > click uninstall button at the bottom. This will uninstall the code.

You need to uninstall Opinew from our app menu to remove the code.

We checked your site and you didn't install any Opinew code, you installed the app and then immediately uninstalled it. It could not possibly have been Opinew that caused the "garbled characters"

We do not appreciate the unrelated 1 star review, however we would welcome you back to actually see the positive impact Opinew can have on your store.

Our support engineers are available 24/7 and have the technical ability to help you with code too, so if there is something you are struggling with on your site perhaps they could advise as to what has been causing your issues?

Thanks,
Customer Success Team | Opinew

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

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Hi - apologies for the confusion. If you read the label it states that Opinew is "Free to install. Additional Charges may apply".

Our pricing is different for each Shop, based on the usage of the app which you can check in opinew.com/pricing

That's why we can't put the prices because Shopify doesn't allow for dynamic pricing like we have and we found the current description to reflect the pricing best.

We will of course adjust in the future if Shopify allows for placing dynamic pricing in the plans section.

Team Opinew

Hi - Sorry about this - It's purely Shopify's fault that they don't let us developers remove the code when you uninstall. It's been a problem for years now. It's drives us crazy too!

SOLUTION: Here is a guide on how to automatically remove all the code cleanly from your theme without reinstalling it. Takes a few moments only.

https://www.opinew.com/help-center/knowledge-base/uninstall-and-remove-opinew-code/

EDIT 04/27/22:
We now offer a completely free plan allowing you to import, request and display reviews on your store! Feel free to try Opinew again if you are looking to increase conversions with reviews :)

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Hi - we understand you might be dissatisfied but we find your review unfair - you haven't even used our software but rated it 1 star simply because it's a paid app. You did not even try the 14 day free trial.

Hola, entendemos que puede que no esté satisfecho, pero consideramos que su opinión es injusta; ni siquiera ha utilizado nuestro software, pero lo calificó con una estrella simplemente porque es una aplicación de pago. Ni siquiera probaste la prueba gratuita de 14 días. Me gustaría pedirle que elimine esta revisión injusta que perjudica nuestro negocio.

We're absolutely thrilled to hear that you love our app! Your kind words and appreciation mean the world to us. We strive to deliver top-notch service and we're glad that you had such a phenomenal experience with our support team. Your satisfaction is our utmost priority, and we're delighted to hear that we not only addressed your issues effectively but also were able to add value to your store. Thank you for taking the time to share your feedback and we promise to keep up the exceptional service. Remember, we're here for you anytime!

Best Regards,
The Opinew Team

We're absolutely thrilled to hear that you love our Oberlo integration! We believe in offering the best support to our clients, and we're glad we could assist you with the setup. It warms our hearts to see that you had an enjoyable experience.

Please don't hesitate to reach out if you face any other issues or have more feedback - it lets us know how we can keep enhancing your experience with us. Thanks a lot for your bright 5-star review!

Best regards,
The Opinew Team

Thank you so much for your wonderful review! We're thrilled to hear you're finding value in our app and that our support team could assist you. It's comments like these that drive us to continue improving our services. And coming from someone who recommends Opinew to others, it truly means a lot to us. We appreciate the time you took to leave us this feedback; it is invaluable in helping us understand our users' experiences better.

With sincere thanks,
The Opinew Team