评论 (621)
优化
-
按评分
Can not import reviews anymore. You have to message them and they will import the reviews manually and we have been waiting for 5 months now. The reviews widget is also not working and pulling reviews from 2020 even after the issue was reported to their customer service team. We had to remove the widget. The app is very glitchy.
We're truly sorry to hear about the difficulties you’ve encountered with our app. It’s concerning to learn that your import requests have not been resolved after such a long wait, and that you're experiencing ongoing issues with the reviews widget. We understand how frustrating this can be and appreciate you sharing your experience.
Please know that we take your feedback seriously, and we encourage you to reach out to our support team for further assistance with these issues. If you've had trouble connecting with them previously, we assure you that our team will be in touch soon to help resolve these matters.
Thank you for your patience and for bringing this to our attention. Your feedback is important to us as we strive to improve our service.
Best regards,
The Opinew Team
Awesome customer service. We spoke to few rep and we had the best customer service experience with Segmedina. She was willing to listen and very prompt at getting issues fixed.
The app itself is amazing. Just make sure you turn the auto sync off if you do not want your import credit to run out quickly as that can get expensive. The app dashboard is VERY easy to use. Importing reviews is a breeze. I HIGHLY recommend Opinew.
Hi,
On behalf of all the team, thank you so much for leaving us an amazing review!
Our mission is to always bring the best user experiences with Opinew and our support team. We are delighted to hear you are satisfied with our service!
We will continue to improve Opinew and assist you on your journey to create a strong & trusted business.
Have a wonderful day!
Customer Success Team | Opinew
Excellent app! Great service! They are always available to help you with any questions or special requests and are quick!
I've now been using the app since April of 2022 and love it! The support team are very responsive and the app itself really adds value to my site.
Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying the Opinew app since April 2022 and that our support team has been able to assist you promptly with your questions and requests. It’s fantastic to know that you find our app valuable for your site. Your feedback is incredibly important to us, and we appreciate you taking the time to share your experience.
Best regards,
The Opinew Team
I left the original review at the bottom, but needed to update. We left Opinew in 2023 because it lacked some features and integrations we needed as we grew. After a year on Loox, we needed features they didn't support so came back to see how Opinew has evolved. Wow, how a year changes things... Endless technical issues and Opinew has now outsourced support. Their support is subpar to put it nicely. If you're just using the basic features, it may be alright but there's a plethora of other review apps at a much better rate. If you operate a real business and not just a hobby, stay away.
Original Review
Love the app but love the service even more. Onboarding is a breeze, they walk you through all the features and help configure the settings around your goals during the setup. Support is immediate - we found a bug and their team had it fixed within a few hours. Highly recommend
Hi there,
Thank you for taking the time to share your experience with us! We are happy to hear our support team hit the mark for you.
Your feedback is highly appreciated and will help us to maintain our support quality and service to customers. It was a pleasure serving you.
Feel free to drop us a message via the Live Chat button if you need any help.
Have a wonderful day!
Customer Success Team | Opinew
Most excellent app. We were able to migrate all our reviews from Woocommerce to Shopify with very little effort. And very happy with the Opinew Dashboard as it's intuitive and easy to use. Front end looks great too. Oh, and I contacted support today and they were very helpful (thanks Romana!). Continue to receive top support from Lisa and Danna!
We're thrilled to hear that you're finding our app excellent and that our migration feature worked seamlessly for your transition from WooCommerce to Shopify! We put a lot of thought into keeping our dashboard user-friendly, so we appreciate your recognition of this. It's great to hear that our support team, especially Romana, was very helpful.
Your insights are truly valued and we will continue working hard to provide an intuitive, easy-to-use product and top-notch support service.
Many thanks,
The Opinew Team
Thank you
very nice experience.
Highly recommend opinew to my friends.
Installed but then quickly realized there are better options. Uninstalled but now there's a stupid error showing on my site because Opinew didn't even uninstall properly. Absolute fail.
The support team is very responsive and helpful, and they clearly understand customer needs and value. They assisted me quickly and professionally whenever I needed help. Opinew Product Review is a goood plugin with excellent support behind it.
Great support, got my issue fixed in minutes!
