整体评分
4.7
每个评分等级的数量
  • 93% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 0% 的评分是 2 星
  • 2% 的评分是 1 星
编辑时间:2024年5月2日

A Cautionary Tale

Pricing and Transparency Issues
Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response.

The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern.

Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users.

Integration Woes
Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity.

Conclusion: Beware of Hidden Costs
Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration.

For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls.

UPDATE AFTER RESPONSE:
I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.

Lemyn
美国
9天 人在使用应用
Opinew已回复 2024年5月2日

Hi there,
We sincerely apologise for any confusion or frustration caused by any costs you encountered.

We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that.
This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating.
That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered.

We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew.

Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.

2024年4月26日

Disaster app and disaster customer service. Since I'm discontinuing the free version of shopify in May, I thought I'd switch to Opinew. Unfortunately it hasn't worked for weeks now, with customer service always promising to fix the problem. Nothing happens. I would not recommend this app to anyone.

koreanischerginseng
匈牙利
11天 人在使用应用
2024年4月9日

I'm sorry to say but the experience with this app has been very poor. Translation didn't work properly and we didn't get proper support for that.

After uninstalling the app there was a lot of code left over causing issues in production. To this day the issue hasn't been solved for us in production.

If you plan on installing this app I recommend testing it in a theme that is not live

Miraj® Bucuresti
罗马尼亚
16天 人在使用应用
2023年12月26日

Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".

We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.

Venture Heat
美国
3年多 人在使用应用
Opinew已回复 2024年2月20日

Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.

To clarify to other brands reading this;

This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.

They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)

They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.

Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.

I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.

The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.

2024年4月11日

Al desinstalar la app dejó un link roto en mi panel de productos y no se puede quitar.
No hay manera de comunicarse con el soporte para ayuda.

VERBENAMadrid
西班牙
大约1个月 人在使用应用
2024年1月22日

I installed this app but getting this error "Liquid error(snippets/card-product line.....) below my producr. I even uninstalled the app but still seeing this error. I tried to search for this in theme.liquid but could not find "Opinew_review_stars_lists". How to resoleve this?

Tindra
美国
25分钟 人在使用应用
Opinew已回复 2024年1月23日

Hi - So sorry to hear this happened! We've requested developer access to your store and our developers will get the code removed for you ASAP! Please approve the access

2024年1月10日

This App shows me error on my page

Remobile
巴基斯坦
31分钟 人在使用应用
2024年2月2日

j'ai installe cette appli, maintenant j'ai un Code "liquid error" sur chaque produit qui est impossible a enlever, aidez moi a l'enlever s'il vous plait !

Ama Paris
法国
28分钟 人在使用应用
Opinew已回复 2024年2月3日

Désolé d'entendre ça! Veuillez accepter nos excuses. Nos développeurs ont déjà résolu le problème. Nous apprécierions la suppression de l'avis 1 étoile

编辑时间:2024年4月10日

Was great then unfortunately became very hard to use.

BullionCare
澳大利亚
6个月 人在使用应用
Opinew已回复 2023年12月4日

We're thrilled to hear that you're finding our app easy to use and that you had a positive experience with our support team, notably Vatsal. We pride ourselves on our prompt response and we're glad that it's making a difference for you. Your kind words motivate us to continue to provide great service. Should you need any more help in the future, we’re here for you. Your feedback is fundamental to our hard work and dedication.

Best wishes,
The Opinew Team

2024年2月5日

terrbile

Giftify
法国
1天 人在使用应用