Opinew 产品评价 UGC 应用
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is:
We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.
Used to be good. Awful now. Support is really bad as well. Really hard to get any reply from support and we have the highest plan.
We're truly sorry to hear about your recent experience. You're absolutely right—over the past three weeks, our support response time dropped due to us being overstretched while dealing with some technical difficulties.
Sadly, due to this we were unable to resolve the issues with the Amazon imports, however, the good news is that those technical issues have now been fully resolved. We're actively working resolve this as well and ensure both the app and our support return to the high standards you expect - especially as a valued customer.
We truly appreciate your patience during this time and are committed to making things right for you.
Terrible app. Nothing worked. Multiple errors in validation, integration, Amazon import, Shopify data transfer.
We're sorry to hear about your experience.
Our team works hard to ensure smooth experience with all the integrations and we take feedback like this seriously.
As for Amazon, we are actively working on a new importing method that will be released next month that will stabilize the importing process.
If you encountered multiple errors, we would have loved the opportunity to assist and resolve them.
If you're open to it, please reach out to our support team so we can understand what went wrong and improve our service. Thank you for your feedback.
CANCEL MY ACCOUNT!!!! YOUR BUTTONS ARE BUSTED!!!!! I WANT THIS SERVICE CANCELLED!!!!! DO NOT TRUST OPINEW!!!!!
We're sorry for the frustration you experienced. Please note that only account holders have the permissions to make changes to their subscriptions, we cannot just alter someone's subscription.
As soon as you alerted us about the uninstalling button not working, we consulted this with our developer and he fixed the button the same evening. The issue occurred due to the new access scopes of the app not being accepted.
Additionally, we have provided the option to uninstall through the Shopify app menu, which also allows you to cancel the subscription.
We truly apologize for your negative experience with Opinew.
I cannot use the app, it just doesn't load
We're sorry to hear that you're experiencing issues with the app not loading. This is definitely not the experience we want for our users.
Sadly, this was a technical issue that we did not have much control of. As of now, we have found a solution that allows you to access the app via the Shopify dashboard again with all of your data.
This was just a temporary issue that won't happen again. You can go back to using Opinew like before!
Extreamly rude customer service person name Paul
A Cautionary Tale
Pricing and Transparency Issues
Initially, I was drawn to the app for its promising features and signed up for the Advanced plan at $199 per month, along with an additional feature called "smart review" for $9. However, the first red flag was the payment confirmation, which totaled an unexpected $247. This discrepancy was not explained upfront and was only clarified after a prolonged wait for customer support response.
The support team explained that the pricing for "smart review" and other features was based on the "number of order values" over the past 12 months—a critical piece of information that was not disclosed on the app store page. They did provide a link to calculate these additional charges, but this lack of transparency from the start is a significant concern.
Disheartened, I decided to downgrade to the Growth plan, which was advertised at $89. Yet again, I was faced with a surprising charge of $137 upon confirmation. This continued lack of clear, upfront pricing information is troubling and suggests a pattern that could mislead other users.
Integration Woes
Another major issue I encountered was with integrations. The app advertised compatibility with other popular tools like smile.io. However, it turns out that connecting these services requires not just the Advanced plan but also a Plus subscription costing $999 per month for manual API integration. This critical detail was omitted from the feature descriptions, adding another layer of unexpected expense and complexity.
Conclusion: Beware of Hidden Costs
Based on my experience, this app suffers from serious issues with transparency and customer communication. The hidden costs and misleading feature descriptions have not only caused financial strain but also wasted time and added frustration.
For other Shopify store owners considering this app, I advise caution. Ensure you understand all potential costs and confirm details with customer support before committing. What I encountered could be described as misleading at best and deceptive at worst. It's crucial to approach such apps with skepticism and to conduct thorough research to avoid similar pitfalls.
UPDATE AFTER RESPONSE:
I'm not suggesting you're dishonest, but it seems there might be some discrepancies in what's being presented. Not once is it mentioned, either on the Shopify App Store or on your website, that your app is related to revenues. The only feature listed is an import limit. This not only breaches Shopify's Terms and Conditions but could also be considered fraudulent. Your lengthy reply, filled with questionable remarks, suggests that this might be intentional. I'm surprised Shopify hasn't shut down the app yet. I hope they will take action soon. In the meantime, I urge everyone to review the app's page, take screenshots, and be cautious of any hidden costs.
Hi there,
We sincerely apologise for any confusion or frustration caused by any costs you encountered.
We're actively investigating this and we have actually found that based on your revenue over the last month you should have been charged $299 p/m for Smart Reviews and $199 for the plan. The $9 is the starting price of Smart Reviews and is for merchants who have not exceeded more than $50,000 in the last 12 months. although we have a detailed "how is this price calculated" section in-app, this should have been explained to you by our support team so we are very sorry for that.
This also doesn't explain why it seems that you have been undercharged by $251 p/m. This may indeed be a data issue on our end which we are investigating.
That being said, with plans like these we always recommend onboarding so that we can make sure you get exactly the features you want at a price that is comfortable for you. We have success managers who are here to walk you through the process 1 to 1 on calls which you were offered.
We think that you can still get immense value out of Opinew and would be happy to discuss how it can work for you should with an extended trial offer so that you can use the app correctly if you wish, we can also provide you with a dedicated success manager to make the onboarding process smoother we do this in the hope that you have all the correct information to write a review on Opinew.
Regarding Smile.io's integration, unfortunately, that is nothing we can do on our side as the $999 Plus plan you refer to is a Smile.io plan and nothing we can control! The integration is available on our end from the Advanced plan ($199), but you will also need to have the correct plan on Smile.io in order for it to work.
Do not use this app I beg of you. It takes hours just to import even 10 reviews. I don't know how this has a 4.7 rating.
They dont give me the free plan.
Can't even make it work, worst review app i've seen