Opinew 产品评价 UGC 应用

Opinew 产品评价 UGC 应用

评论 (1,730)

整体评分
4.7
每个评分等级的数量
  • 92% 的评分是 5 星
  • 4% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 2% 的评分是 1 星
2024年11月19日

Extreamly rude customer service person name Paul

e11ement
加拿大
2年多 人在使用应用
2024年7月23日

Do not use this app I beg of you. It takes hours just to import even 10 reviews. I don't know how this has a 4.7 rating.

Heliota
美国
大约1个月 人在使用应用
2024年8月21日

garbage. hours to import reviews. AVOID THIS APP.

The Travelo Bag
澳大利亚
大约1小时 人在使用应用
Opinew已回复 2024年8月22日

Hi, we are really sorry to hear about your experience with our import reviews feature. Occasionally, and depending on the amount and source of the reviews it can take up longer than expected, although we can understand the frustration, and we apologize for that.

The statistics provided by Shopify show that you have used Opinew for 50 minutes, and we have checked our support tickets and can't find any discussions with our team.
If you would like to kindly send us an email to support@opinew.com with the import issues you faced, we'd love to resolve this with you and get you set up with Opinew properly :)

Thank you, and have a great day!
The Opinew team 🌟

2023年12月26日

Zero stars, as the developers of this app have proven that they will shamelessly REMOVE essential features of your paid plan in order to force you to "upgrade".

We were on one of their older plans with access to all features, but recently they introduced their new pricing plans. Instead of grandfathering us into the features we already had, the developers REMOVED the features which were essential to our business without warning, and demanded us to "upgrade" for to access the features we already had. The most frustrating part is that they aren't even new features. We used to have access to Questions and Answers, Klaviyo, Combined Reviews, etc for 1 price, and now we have none of them. We are moving to a new service asap.

Venture Heat
美国
3年多 人在使用应用
Opinew已回复 2024年2月20日

Hi, we have left some time before replying to this review as we have tried to get in touch with you over 5 times with no replies.

To clarify to other brands reading this;

This merchant was on a grandfathered plan from 2020 and in sometime in 2021 downgraded to one of our newer plans at nearly half the price.

They reached out to us in Nov 23 asking why they don't have the features they used to have, we explained to them that they downgraded and even offered to give them all of the features back if they changed their plan to a slightly higher one (Still no where near the price they used to pay)

They couldn't thank us enough for taking the time to create a discounted custom plan that would allow them to achieve their business goals. They said they were very happy and upgraded.

Shortly after we received this 1-star review and radio silence from Victoria and the team at Venture Heat.

I can only put it down to it being passed to someone else on the team who didn't know they downgraded in the past.

The key take away here is that all of our old plans are and ALWAYS WILL BE grandfathered until a change of plan is made. We always do our best to help all of our brands. But sometimes it is never enough.

编辑时间:2023年11月15日

Very disappointed with this service of late, they changed their plan and fee structure and did not advise me, all the features I was paying for become redundant and I needed to upgrade to get features back at a significantly higher price, their customer service is appalling now, they do not respond at all.

I don't recommend this app.

Audiophile Store
澳大利亚
3年多 人在使用应用
Opinew已回复 2023年12月6日

We're truly sorry to hear about your recent experience with our service. We deeply regret any inconvenience you faced regarding our updated plan and fee structure. Our aim is to keep our customers informed about any changes, it seems we fell short this time.

We also understand your concerns about the customer service and we genuinely apologize if you felt our response times were too slow. Improving our communication is paramount, and we're taking your feedback to our team for immediate action.

Lastly, we value your recommendation and we're saddened to know that we did not meet your expectations this time. We hope to have the chance to rectify this and regain your faith in our service. We would appreciate more feedback from you to better address the issues you've faced.

Thank you for bringing this to our attention.

Best regards,
Opinew Team

编辑时间:2021年2月3日

Do not bother, endless glitches month to month resulting in time spent talking to support. 4 out of 5 cases get resolved.

Wellness Lab Ltd
英国
2年多 人在使用应用
Opinew已回复 2023年12月12日

We're genuinely sorry to hear about the challenges you've encountered with the Opinew app. Our topmost priority is providing flawless service and it seems we missed the mark this time. It's disappointing to know you had to spend a lot of your time talking to the support due to these glitches. Though we're glad that most of your issues get resolved, we understand the importance of solving all of them. We promise to look into this and strive to improve our services further.

Please re-connect with our support team if there are still unresolved cases. We'll ensure you get the much-needed assistance. Your feedback is really important as it helps us make our app and service the best it can be.

Sincerest apologies once again and thank you for your patience.

Best Regards,
The Opinew Team

2023年9月27日

Tentei aumentar o plano várias vezes mas sem sucesso. Entrei em contato com a plataforma e eles disseram que eu nao sei selecionar o plano. É claro que eu sei, mas alguém na empresa nao esta preocupado com o bug que faz com que o cliente nao possa aumentar o plano. O aplicativo é muito ruim e infelizmente nao posso mudar pois perderia mais de 9 mil resenhas

Agustin Fernandez
巴西
大约2年 人在使用应用
Opinew已回复 2023年9月28日

Olá, corrigimos seu plano mais cedo durante o dia. Talvez você não tenha notado.

Na verdade, nossos desenvolvedores trabalharam em seu problema esta manhã e lançamos um hotfix especificamente para sua loja.

Posso confirmar que nenhuma de suas avaliações desaparecerá e que o plano está funcionando corretamente.

Não há nada com o que se preocupar! :)

编辑时间:2024年7月9日

This app has gone downhill fast. Prices have skyrocketed, and they've stripped away features that were part of the base paid package. Now, I have to pay FIVE TIMES MORE just to respond to reviews on my products—a feature that was previously included. This is a blatant cash grab that completely disregards the small businesses Opinew claims to support with said package.

Customer support has become a nightmare. It takes forever to get a response, and when you finally do, the reps act clueless. One even told me there was no record of our previous conversations. I HAD TO INCLUDE SCREENSHOTS OF PREVIOUS MESSAGES BEFORE I GOT SOME HELP. This level of incompetence and disregard for loyal customers is infuriating.

The Hook Up
美国
接近2年 人在使用应用
Opinew已回复 2023年12月5日

We're thrilled to hear you've had such a positive experience with us, and it's great to know that Opinew Product Reviews App UGC is saving you money and meeting your needs! We always strive to provide efficient, professional service, and it's satisfying to know that we've done just that.

Your recommendation is greatly appreciated, and we are glad that our support team could be of assistance in adjusting the code to fit your needs. Ensuring seamless usage of our app is our priority.

Remember, we're here for any further support you might need! Thanks again for your kind words, we really appreciate it.

Best Regards,
The Opinew Team

2022年8月1日

2ND TIME they messed up on a LIVE PAGE. Their review app is shit. DO NOT RECOMMEND. THEY BRIBE YOU $100 WHEN YOU LEAVE A NEGATIVE REVIEW.

vividsmile
菲律宾
10个月 人在使用应用
Opinew已回复 2022年8月1日

Sorry you feel the need to leave a 1 star review for the second time, unfortunately with software, things do go wrong (not very often) it's just unfortunate that an issue has affected you twice. We are sorry about that.

All we can promise you is that we do our best to support you to find a resolution as quickly as possible and communicate to you the progress being made.
If you feel this issue (that was resolved in a matter of hours) is worthy of a 1-star review then that is your choice. However, we do not feel this is reflective of our customer service to your business or to our 1000's of other happy customers.

As for the $100 offered to you, this was not to remove a review, it was offered in exchange for your feedback and pointing out a clear technical issue to our product team when you weren't happy with how the app was performing. An issue that under the radar was affecting many other customers. This is company policy as we believe that negative feedback is vital to be able to constantly improve what we do.
At no point were you offered money in exchange for deleting your review.

Your issue was resolved within a few hours, However if you are still unhappy, I would invite you to discuss your issues further with myself support@opinew.com directly or through the live support chat.

编辑时间:2024年4月10日

Was great then unfortunately became very hard to use.

BullionCare
澳大利亚
6个月 人在使用应用
Opinew已回复 2023年12月4日

We're thrilled to hear that you're finding our app easy to use and that you had a positive experience with our support team, notably Vatsal. We pride ourselves on our prompt response and we're glad that it's making a difference for you. Your kind words motivate us to continue to provide great service. Should you need any more help in the future, we’re here for you. Your feedback is fundamental to our hard work and dedication.

Best wishes,
The Opinew Team