Opinew Product Reviews App UGC

We’ve been using Opinew for quite a while, and in the past, it worked great. The integration with Shopify was seamless, Amazon product links imported flawlessly, and the overall performance was solid. That’s why we opted for one of the higher-tier plans – spending over €1500 per year.

Unfortunately, things have taken a serious downturn. The app is no longer properly integrated with Shopify, all Amazon product links have vanished, and the import feature either doesn’t work at all or is severely limited. General performance has become sluggish and unreliable.

What’s worse is the support: despite being on the second-highest plan, we receive no helpful answers. Our concerns about poor performance and questions about upcoming improvements are simply ignored.

For the price we’re paying, this is unacceptable. We used to love Opinew, but sadly, we can no longer recommend it – neither for functionality nor for customer service. We’re already exploring alternatives.

Worthless. It was a great app at first, but for almost six months now I have been having problems adding Ali reviews. For six months now I have been contacting these people every two weeks or every month and all they say is:
We understand your frustration, we apologize for the inconvenience, our team is working on it. Can your team not solve this in 6 months? Meanwhile, I pay 20 euros every month. For what? Keep your promises and make sure everything works.

We are a paying customer (Starter). Amazon import reviews does NOT work properly.

Everything else works fine, but Amazon import reviews doesn't work well. We have had this issue several times in the past, and now again.

We have raised the issue 2 weeks ago to Support, and the only answer we get is "our technical team is working on it, we will solve it asap". 2 weeks already. Disappointing. As said, everything else works fine, but not the Amazon imports.

Opinew is easy to use and helped me quickly import Amazon reviews. However, the second import brought in fewer reviews than expected, so I had to use the spreadsheet method. I ran into some image format issues, but customer support was very helpful and resolved it. Overall satisfied, but I hope automatic import can be more reliable.

Opinew is a must-have for managing reviews on Shopify! The app works seamlessly, and the support team is amazing.

Huge thanks to Eldin and Irina for their excellent customer service, they go above and beyond! Highly recommend!