Picanova: Print‑on‑Demand , 51 reviews

Overall rating
Counts per rating level
  • 92% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
March 18, 2021

If I understand the terms of service when you install their app. When you upload your artwork to their app. You grant them unlicensed and royalty free agreement for them to do whatever they want with the artwork. That means they can sell it on their own website with giving any kind of commission for it. I don't agree with that.

United States
Time spent using app: 7 minutes
Picanova GmbH replied March 21, 2021

Thank you for your review.
to clarify the "royalty-free "part of our terms and conditions mentioned in your review.

Client Right to Grant License (# 5.1)
This basically means that you ensure that you have received the permission from your customer to print the picture. Please note this is a general agreement which covers different use cases, including for instance end customer uploading their pictures through our partners websites.

Limited License to End-Customer and Transaction Information (5.2)
This is to give Picanova the possibility to carry out pre-printing, printing and fulfillment operations. Just to make you an example: when you upload your motive and you configure it, out of it we will need to generate the relevant print file which implies to crop, add margins, etc. - so by accepting this terms you are just allowing us to make sure that your print file will be generated and your order will be processed.

Limited License to Clients Intellectual Property (5.3)
In some cases, for example for canvases, we print our partners logo on the artwork backside. This is obviously appreciated by our customers, but since they own their brands, they have to explicitly grant us the permission to do so.

So, I would like to reinsure you that we are not distributing or selling in any way our partners artworks. We know they are your most precious asset!