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UPDATE:
We've been using Alpaca for a almost 5 months now. The support is 5 stars. Alpaca works brilliantly. Easy to use and always developing new features. If your reading this thinking is this the app for me I urge you to install it and use the free trial. I promise you that you will not look back. We've switched to Alpaca during the Christmas period when there was no orders in the system. Alpaca seams so much reliable. We haven't missed any orders. We did use another delivery app from the shopify store which is over twice as much. It stopped working and causing issues so that's why we swapped. Alpaca have listened to my feature requests and done a lot of work their end to get our printing sheets to print the way we need the to. Ryan have been amazing in supporting us. Answering emails the same day. We can't fault them so far
Great App!! The customer support is very helpful and quick! I wasn't familiar with how to get everything set up, but their support guided me through all the different settings, I would recommend!
1000000 stars for this app. Josh and Ryan are so helpful. Having Alpaca has taken out business to the next level by giving us *seamless* local delivery, store pickup, AND shipping options. Not to mention we can use accelerated checkouts and see all of the orders that we have for each day. It's awesome and we love it. Thank you Ryan and Josh!!!
Une application vraiment excellente et un support tout aussi excellent ! Ryan est toujours disponible et très efficace pour répondre à nos problématiques. Même si on a décidé de ne plus proposer le click-and-collect en boutique, on continue à utiliser l'app pour d'autres fonctions très utiles (principalement pour l'affichage de la disponibilité des articles sur les différents "emplacements" shopify). Customisable et très utile pour nos clients... comme pour nous.
On recommande à 100% !
The Alpaca app works seamlessly, it's easy to integrate, and their support team is excellent. Best support I ever received from any developer. Good job Alpaca!
The guys at Alpaca have thought through everything for this app - has all the necessary features and more. Ryan has been super responsive to any support requests and was able to roll out some requested features in just a matter of days. Highly recommend this app!
This app is incredibly helpful and only surpassed by the helpfulness of the Alpaca / Alumworks team. Ryan has been a superstar in ensuring that everything is functioning correctly and helping to implement certain customizations. We couldn't recommend this app and team more!
I needed an app to allow me to offer multiple local delivery options at once and this was the only one I could find that solved my problems. Thank you for this app and keep up the great work! I never leave reviews but had to for this.
My business requires customers to select a date and time slot for collection. It has been a nightmare working with Shopify but this app has made the journey so much easier. It has all types of functions that I didn’t even know I needed. Also huge shoutout to the Josh and his team. They have been so helpful.
The team at Alpaca are truly amazing, I definitely had quite a complicated store with a range of delivery categories. They took this all in their stride, big shout out to Ryan! Superb communication. Customer online shopping experience, up a couple levels because Alpaca.