Pickupp: On‑Demand Delivery

Pickupp: On‑Demand Delivery

by Pickupp

Power your shop with our seamless delivery solution

3.4 of 5 stars(6 reviews)

On-Demand Courier

Create an order with us and we will courier to your doorstep in less than 4 hours.

Most Affordable

We’re one of the most affordable smart logistics providers in Asia. Expect up to 30% logistics cost savings by using us.

Best 24/7 Tracking Capability

Receive real-time updates of every order. From GPS tracking to SMS notification, expect full transparency with Pickupp.

About Pickupp: On‑Demand Delivery

Asia’s leading on-demand smart logistics platform, Pickupp, is dedicated to supporting you with last mile deliveries that will only get better. We currently delight more than 40,000 users across Singapore, Hong Kong and Malaysia with our on-demand, same day, next day and 1 - 3 days door-to-door courier service. We connect both individuals and businesses to a fleet of independent delivery agents to deliver anything, anytime, anywhere you want, at a fraction of the cost.

Core Features

  • On-Demand, 4-Hour time slot, 7 days a week
  • 24/7 real-time GPS tracking
  • Insured delivery
  • Proof of delivery: photo & e-signature
  • No hidden cost, what you see is what you pay
  • Customise your orders based on parcel’s dimensions and weight
  • Competitive on-demand delivery rates. Businesses with bulk deliveries can expect special discounted rates of up to 25% off.

Built for Shopify store

  • Automatic delivery fulfilment: Send your order for delivery in the Shopify admin panel with just 1 click
  • Real-time delivery status updates: Expect direct updates in the Shopify admin panel once your parcel is picked up, enroute and delivered

Delivery service in 3 cities

  • Hong Kong
  • Singapore
  • Kuala Lumpur, Malaysia

Media gallery



External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

Only pay for what you courier. Starting from SGD$10, with no hidden fees! Special rates for shops with bulk deliveries.

3.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    50% of ratings are 5 stars
  • 4 of 5 stars
    33% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    17% of ratings are 1 stars

Most recent reviews

EC Proof

A relatively good and efficient courier service with a web portal that is very user friendly. The integration with Shopify makes it pretty convenient too. What can be improved is that sometimes the courier takes more than 4 hours to arrive but there is no notification provided to highlight it to us and if the order has been accepted, we can't cancel it without incurring a fee, even when though it is way past our opening hours. This happens now and then, but overall it works well.


Good integration to have and it saves me some time re-entering the customer details and address. It also auto-fulfills and notifies customer on the tracking details. However you need to be careful to check the fulfillment location as Pickupp sometimes selects the wrong location. Not sure how the algorithm works though and there's no option to select a default fulfilmment location. The only thing is you need to enter the parcel dimensions manually which is not surprising because Shopify does not have parcel dimensions built in too. So hopefully Shopify can come up with an attribute to enter parcel dimensions and Pickupp updates the integration. Overall still satisfied and would continue using it.

Otah Otah

This company's service is unreliable. the courier service does not come on time and will not pick up their phones to answer. And when you cancel the the order for pick up they charge you 50% fee when no service was rendered. The customer service is bad as well, do not reply and have to wait online for very long time to get a response and they do not bother to have a service recovery, they will just copy and paste their standard replies online. Very bad experience with them. This review is written for Singapore service only not for any other region.

Developer reply

November 22, 2020

Dear Otah Otah, we're so sorry to hear about your negative experience about our courier service. Your feedback is really important to us and we would like to look into this further to see how we can improve and address it. Would you be able to drop us an email at sg@pickupp.io with your account details and experience?

Also, to clarify, we only cancel the order for pick up when a delivery agent has been matched to your order and is on their way to pick it up. Otherwise, it would be a full refund.

Once again, we would look forward to hearing from you. Thank you.