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Amazing app very useful and convenient to work
The technical support is one of the best, they answer within minutes and find a solution to every request.
It is highly recommended
Hey there!
Thanks so much for your fantastic review and for highlighting our technical support – our team is over the moon to hear they could help you so swiftly and effectively!
We've got some exciting news to share: our plugin has gotten even better! It now supports matching images with product variants, which we hope will make your workflow even smoother and more convenient.
Keep enjoying the app, and if you have any more insights or need assistance, don't hesitate to reach out. We're here and ready to help!
Cheers to making things easier!
Best regards,
Pics.io Support Team
There's no way this app could be unsubscribed. I've already uninstalled the app but they're still charging me. And now I need to install the app again to see how I could unsubscribe and I saw that I've already done so as stated in the billing page. And I've contacted them via email and no one responded to me....I'm so helpless. Could someone from Pics.io see this message and help me? I don't wanna pay non-stop while I just need this services for one time. And I dunno why they charge me $30 when the plan says it's only $18 per month.....I wonder if this app is a scam which doesn't allow people to unsubscribe.
Hey there,
We're really sorry to hear about the trouble you had with unsubscribing and the billing issues.
Even though it's been a while since you left the comment, we'd like to shed some light on the situation to help others understand the pricing model. Our plugin is part of the Solo and higher plans of our Pics.io DAM platform. To stop the charges, you need to cancel the subscription with Pics.io DAM, not just the plugin on the Shopify end. We understand this might have been a bit confusing, and I'm sorry for any inconvenience it has caused.
Regarding the support team's reaction: our team typically replies within 24 hours via email, and we assume you left the comment earlier and got contacted later after that.
Also, let us address the pricing-related complaint: our previous pricing for the Solo plan started at $18 per month. It sounds like the additional $12 might be for the 'website functionality' feature that wasn't necessary for making the plugin work. We can certainly help adjust your plan if that feature isn’t needed and you didn't intend to buy it.
We're here to make things right and ensure you only pay for what you need.
Best regards,
Pics.io Support Team
I used this app to upload pictures for my shopify store. It works well as long as the sku and the file name are the same. It would help if it was smart enough to know if a picture for a product was already loaded. I did find a good work around to create a new collection for each upload. That way you dont have to go through a huge list to filter through products.
Hello,
Thank you for using our app for your Shopify store uploads. We appreciate your feedback about matching images based on SKU and filenames.
You're right: organizing your files into collections is the most efficient way to track whether a specific image has already been matched and uploaded as of now.
We're continually working to improve our app's functionality and your insight is valuable for future updates. If you have any further questions or need assistance, please feel free to contact us.
Best regards,
Pics.io Support Team
First the app is not Free. It is a Free trial period. Second It does not bulk import images from Goggle Photo to your shopify site. All images must go to the pics.io site before they can be bulk imported to your site. Yep an extra step that they charge you for. Expensive and time consuming.
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that some aspects of our service didn't meet your expectations, and we'd like to clarify a few things to help improve your experience.
Firstly, our app does indeed offer a free version, but it comes with certain limitations. You can match up to 20 images for free, which is great for small tasks or trying out the service. We understand the importance of transparency about this, and we're sorry if there was any confusion regarding the free trial and its limits.
However, we acknowledge that for more than 20 images, a subscription starting at $50 per month is required, and we're continually working to provide value and efficiency with our pricing and features.
Regarding the bulk import of images: it’s not necessary to move images to Pics.io before importing them to your Shopify store for those who store product data in Google Drive / Amazon S3. Pics.io can pull the data from Google Drive / Amazon S3 automatically.
We do not support direct sync from Google Photos as it's stated in our documentation. We strive to be clear about the features and limitations of our service, and we regret any misunderstanding about the supported platforms.
We appreciate your feedback as it helps us to improve and better meet the needs of our users. If you have any more questions or need further clarification, please don't hesitate to reach out to us at support@pics.io.
Best regards,
Pics.io Support Team
This app has endless capabilities for your images. I am currently using it for my Shopify app to bulk upload. I used the free trial and started engaging and quickly found out that this is a great resource. I slowly upgraded to unlock more of the features. Very user friendly (I am amateur level/self taught techwise). There are endless possibilies for tagging, editting, and integrating with my Shopify store. Live Support was readily available for me and was especially helpful in finding "work arounds" with tricky tasks.
I like it!!
Hello,
Thrilled to hear you're loving the app and finding it user-friendly with endless possibilities!
We're glad our support team could assist with your needs. Thanks for choosing us, and here's to your continued success with Shopify!
Best regards,
Pics.io Support Team
Not Free. Please, don't mislead people. Besides, customer service is zero. I could not find a way to contact your customer service.
Hello,
We're sorry to hear about your experience and appreciate your feedback.
Our app does indeed offer a free version, which allows you to match up to 20 images. We understand this may not meet everyone's needs, but it's designed to give you a taste of what's possible with our service.
We apologize if it wasn't clear how to reach our customer service. You can contact support by clicking the 3 horizontal dots on the right side within the plugin interface and then the 'Get Support' button. We're also excited to share that our design team is working on a plugin redesign to make the support button more prominent and accessible.
We're here to help and improve based on your feedback.
Best regards,
Pics.io Support Team
The app doesn't open :( Can you help to fix the app to work on shopify?
I tried to reinstall again but it doesn't work
Dear Customer,
We deeply apologize for not addressing your concern sooner. Though your review was left 6 months ago, we want to ensure no question goes unanswered. If you're still experiencing issues with the Pics.io plugin not opening on Shopify, please get in touch with us at support@pics.io
Our team now provides 24/5 support for the plugin users and we'll be glad to help you get things sorted out.
Best regards,
Pics.io Support Team