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The app is not working for one week, and the support team is not very helpful.
Hi there,
We’re sorry to hear about your recent experience with our app and understand how frustrating it must have been. Unfortunately, our support team was unavailable over the weekend, which affected our ability to assist you sooner.
You mentioned that the app hasn’t been working for a week, though we noticed that your first request came in on Friday. Have you had a chance to clear your browser cache and cookies? This is a common solution that often resolves issues like the one you're experiencing.
Our support team has sent you detailed instructions via email to help resolve the issue. Please reply to that email if you need further assistance. We’re committed to getting this resolved as quickly as possible and look forward to hearing from you soon.
Best regards,
Pics.io Support Team
I used Pics to upload images for my Shopify store. It works great if the SKU and file name match. It's also super handy for managing product variants. There are tons of options for tagging, editing, and integrating with my Shopify store. Live support is always available and super helpful in finding workarounds for tricky tasks.
We used this plugin to migrate our images to the store. Since we had a lot of them, we needed to upload them in bulk with article matching. This was an impossible task manually. It is not obvious that you need to subscribe to their DAM system. But the tool is handy for what it costs.
A special joy that we uploaded everything from our Google Drive.
I have been using this app to upload photos for my store. It works well if sku and filename are the same. Specially I would like to mention the work with product variants, this option helped a lot. The app itself is really free, but you must have a subscription to Pics.io, it's $50/month. Keep this in mind.
We use Pics.io to store all of our assets, and this plugin to upload product photos to the store. Uploading is very convenient due to the matching of product photos by SKU. And that includes working for product variants.
Useless - This starts are $50 Per month. They claim it is free on the app store page, but no element of this is free whatsoever. Not only is $50 a month just ridiculous, it is clearly done to avoid paying any fees via the shopify app store. This app did nothing but waste my valuable time installing and making an account and confirming the account blah blah just to be met with a "choose your subscription" page. Useless, Do not bother installing.
Dear Customer,
Thanks for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you may have experienced. Let us address your concerns point by point so that others don't get confused:
- Free Access: The app is indeed free for our main app's clients as it serves as an add-on to Pics.io DAM. There is a free trial version available and designed to help non-Pics.io users determine if our app meets their specific business needs and use cases. After the trial, non-Pics.io users can choose to subscribe to one of our plans to continue enjoying the app's full range of features.
- Pricing Structure: We want to clarify that the $50 per month is not intended to circumvent any Shopify app store fees. The reason behind the separate app and pricing is due to Pics.io being primarily a comprehensive digital asset management software. The Shopify app is an extension of our main product, developed and introduced based on the specific requests and needs of our customers.
- Account Setup and Subscription Selection: We regret to hear that your initial experience with our app did not meet your expectations and seemed to consume your valuable time. It seems that there might have been a misunderstanding regarding the process of requesting a free trial during the sign-up. We would like to rectify this and offer you the assistance you need to get started. If you're willing, please provide us with your email address so we can guide you through setting up your free trial or contact us via chat support.
Please feel free to reach out to us directly if you have any more questions or need further assistance.
Warm regards.
I recently started using the Pics.io app on my Shopify store, and it has truly been a game-changer for managing product images. This app seamlessly enables bulk image uploads, matching each image effortlessly with the corresponding SKU numbers.
The user interface is intuitive and user-friendly, making the entire process incredibly easy to navigate. Even for someone like me, who is not a tech expert, the app's design and functionality made the task at hand straightforward and stress-free.
What I appreciate most about Callepis.io is its efficiency. Uploading a large number of images has never been this simple. The app performs the task with speed and accuracy, ensuring that the images are correctly matched to the corresponding products in my store.
The well-thought-out design of the app speaks volumes about the developer's commitment to providing a top-notch user experience. It's evident that a lot of care went into creating a tool that not only delivers on its promises but also does so in a way that's accessible to users of all levels of technical expertise.
While the subscription fee may seem a bit steep, the value it brings to the table is undeniable. If your store requires regular use of bulk image upload services, the subscription is well worth the investment. However, I would suggest considering the option of a one-time payment for users who may not need the service frequently but still want to benefit from its exceptional features.
In conclusion, Pics.io is a must-have Shopify app for anyone looking to streamline their image management process. Its seamless functionality, user-friendly interface, and well-built design make it a standout choice for enhancing the efficiency of any online store
I would also like to add, the team are friendly and unsubscribing was easy. The other reviews left on this page seem unfair compared to the experience I had with the app.
Hello,
Thank you so much for your detailed review and kind words about Pics.io plugin for Shopify!
We've worked hard to improve our plugin based on previous user feedback, and we're glad that these enhancements have significantly contributed to its current functionality. More improvements are coming in the next version (v3) which will be rolled out quite soon.
Your feedback is invaluable to us, and we're always here should you need to upload another bunch of images to your store.
If you have any more suggestions or need assistance, don't hesitate to reach out!
I am using a plugin to upload photos to my store. I make sure the SKU and file name match. This allows me to quickly upload photos to products, including product variations. The plugin itself is free, but requires a subscription to Pics.io, which costs $50/month. On the nice pluses, the support is very responsive and fast.
This is anything but free. The fact that they want a monthly subscription to upload bulk images is bonkers. I'd pay a one time fee of $50 but these greedy developers want that once a month.. beat it.
Amazing customer support, fast replies, in-depth tool with a lot of options. The guys behind the customer service do think in solutions and not problems. Definetly would recommend for use, no-brainer with a large products base.
Hello,
Thanks for the awesome shout-out! We’re super glad you loved the support and found our tool handy.
Even though it's been a while since you left this review, we just wanted to drop in and say a big thank you. Good news – our plugin has gotten even better! It now supports matching images with product variants, making your life a whole lot easier.
If you've got more feedback or need a hand with anything, just let us know. We're here for you.
Best regards,
Pics.io Support Team