Picsio: Bulk Image Upload

Hello,

Thank you so much for your detailed review and kind words about Pics.io plugin for Shopify!

We've worked hard to improve our plugin based on previous user feedback, and we're glad that these enhancements have significantly contributed to its current functionality. More improvements are coming in the next version (v3) which will be rolled out quite soon.

Your feedback is invaluable to us, and we're always here should you need to upload another bunch of images to your store.

If you have any more suggestions or need assistance, don't hesitate to reach out!

Dear Customer,

Thanks for taking the time to share your feedback about our app. We sincerely apologize for any inconvenience you may have experienced. Let us address your concerns point by point so that others don't get confused:

- Free Access: The app is indeed free for our main app's clients as it serves as an add-on to Pics.io DAM. There is a free trial version available and designed to help non-Pics.io users determine if our app meets their specific business needs and use cases. After the trial, non-Pics.io users can choose to subscribe to one of our plans to continue enjoying the app's full range of features.

- Pricing Structure: We want to clarify that the $50 per month is not intended to circumvent any Shopify app store fees. The reason behind the separate app and pricing is due to Pics.io being primarily a comprehensive digital asset management software. The Shopify app is an extension of our main product, developed and introduced based on the specific requests and needs of our customers.

- Account Setup and Subscription Selection: We regret to hear that your initial experience with our app did not meet your expectations and seemed to consume your valuable time. It seems that there might have been a misunderstanding regarding the process of requesting a free trial during the sign-up. We would like to rectify this and offer you the assistance you need to get started. If you're willing, please provide us with your email address so we can guide you through setting up your free trial or contact us via chat support.

Please feel free to reach out to us directly if you have any more questions or need further assistance.

Warm regards.

Hey there,

We're really sorry to hear about the trouble you had with unsubscribing and the billing issues.

Even though it's been a while since you left the comment, we'd like to shed some light on the situation to help others understand the pricing model. Our plugin is part of the Solo and higher plans of our Pics.io DAM platform. To stop the charges, you need to cancel the subscription with Pics.io DAM, not just the plugin on the Shopify end. We understand this might have been a bit confusing, and I'm sorry for any inconvenience it has caused.

Regarding the support team's reaction: our team typically replies within 24 hours via email, and we assume you left the comment earlier and got contacted later after that.

Also, let us address the pricing-related complaint: our previous pricing for the Solo plan started at $18 per month. It sounds like the additional $12 might be for the 'website functionality' feature that wasn't necessary for making the plugin work. We can certainly help adjust your plan if that feature isn’t needed and you didn't intend to buy it.

We're here to make things right and ensure you only pay for what you need.

Best regards,
Pics.io Support Team

Dear Customer,

We deeply apologize for not addressing your concern sooner. Though your review was left 6 months ago, we want to ensure no question goes unanswered. If you're still experiencing issues with the Pics.io plugin not opening on Shopify, please get in touch with us at support@pics.io

Our team now provides 24/5 support for the plugin users and we'll be glad to help you get things sorted out.

Best regards,
Pics.io Support Team