Picsio: Bulk Image Upload

Dear Customer,

Thank you for sharing your review. We sincerely apologize for the inconvenience caused by the issue with our plugin.

We’re glad to inform you that the issue with matching image names to your SKUs has now been resolved. Please check if everything is working as expected on your end, and let us know if there’s anything else we can assist you with.

Best regards.

Hi there,

We’re sorry to hear about your recent experience with our app and understand how frustrating it must have been. Unfortunately, our support team was unavailable over the weekend, which affected our ability to assist you sooner.

You mentioned that the app hasn’t been working for a week, though we noticed that your first request came in on Friday. Have you had a chance to clear your browser cache and cookies? This is a common solution that often resolves issues like the one you're experiencing.

Our support team has sent you detailed instructions via email to help resolve the issue. Please reply to that email if you need further assistance. We’re committed to getting this resolved as quickly as possible and look forward to hearing from you soon.

Best regards,
Pics.io Support Team

Hey there,

We're really sorry to hear about the trouble you had with unsubscribing and the billing issues.

Even though it's been a while since you left the comment, we'd like to shed some light on the situation to help others understand the pricing model. Our plugin is part of the Solo and higher plans of our Pics.io DAM platform. To stop the charges, you need to cancel the subscription with Pics.io DAM, not just the plugin on the Shopify end. We understand this might have been a bit confusing, and I'm sorry for any inconvenience it has caused.

Regarding the support team's reaction: our team typically replies within 24 hours via email, and we assume you left the comment earlier and got contacted later after that.

Also, let us address the pricing-related complaint: our previous pricing for the Solo plan started at $18 per month. It sounds like the additional $12 might be for the 'website functionality' feature that wasn't necessary for making the plugin work. We can certainly help adjust your plan if that feature isn’t needed and you didn't intend to buy it.

We're here to make things right and ensure you only pay for what you need.

Best regards,
Pics.io Support Team

Hey there!

Thanks so much for your fantastic review and for highlighting our technical support – our team is over the moon to hear they could help you so swiftly and effectively!

We've got some exciting news to share: our plugin has gotten even better! It now supports matching images with product variants, which we hope will make your workflow even smoother and more convenient.

Keep enjoying the app, and if you have any more insights or need assistance, don't hesitate to reach out. We're here and ready to help!

Cheers to making things easier!

Best regards,
Pics.io Support Team

Hello,

Thank you for taking the time to share your feedback. We're sorry to hear that some aspects of our service didn't meet your expectations, and we'd like to clarify a few things to help improve your experience.

Firstly, our app does indeed offer a free version, but it comes with certain limitations. You can match up to 20 images for free, which is great for small tasks or trying out the service. We understand the importance of transparency about this, and we're sorry if there was any confusion regarding the free trial and its limits.

However, we acknowledge that for more than 20 images, a subscription starting at $50 per month is required, and we're continually working to provide value and efficiency with our pricing and features.

Regarding the bulk import of images: it’s not necessary to move images to Pics.io before importing them to your Shopify store for those who store product data in Google Drive / Amazon S3. Pics.io can pull the data from Google Drive / Amazon S3 automatically.

We do not support direct sync from Google Photos as it's stated in our documentation. We strive to be clear about the features and limitations of our service, and we regret any misunderstanding about the supported platforms.

We appreciate your feedback as it helps us to improve and better meet the needs of our users. If you have any more questions or need further clarification, please don't hesitate to reach out to us at support@pics.io.

Best regards,
Pics.io Support Team