Pictorem: Art Print On Demand

I had trouble getting my Pictorem and Shopify integration working properly, possibly because I had a domain name change during set-up.

I ended up getting charged twice for the one-time app fee while trouble-shooting integration and it's been difficult to get the second charge refunded. Shopify and Pictorem both point to each other for providing the refund, so I've had to go to my credit card provider to dispute the duplicate charge.

I was happy to find this app with all the variations of Art prints it offers, but was completely disappointed after placing a test order. First of all I found out there was no real integration and I couldn't export my order to Pictorem directly from Shopify. I contacted customer service with the questions how should I go about it - 2 weeks past and I still haven't got an answer to my inquiry. If it was real customer order I would be issuing refund and loosing a customer and money. I'm removing this app from my store and do not recommend it to anyone who is serious about their business.

I heard about this company via social media and thought it would be so amazing to work with them. However, my experience has been the worst customer service experience I've encountered with an app or overall. The representatives were very polite, but I didn't receive a resolution to our issues and communication ceased indefinitely. I called and emailed and was in direct contact with the owner, who advised he would look into my technical problem but he never returned messages or calls. The images/inventory downloaded to another store, and I could not have this app function with my store, unfortunately. I am highly disappointed.