Pictorem: Art Print On Demand

My customers love the prints, especially the canvas and acrylic ones. Amazing quality!

I had trouble getting my Pictorem and Shopify integration working properly, possibly because I had a domain name change during set-up.

I ended up getting charged twice for the one-time app fee while trouble-shooting integration and it's been difficult to get the second charge refunded. Shopify and Pictorem both point to each other for providing the refund, so I've had to go to my credit card provider to dispute the duplicate charge.

For those that don't understand how this works with Pictorem. It is a direct link to Pictorem - and to your Pictorem Gallery (if you choose to pay). This is just another avenue to get noticed. You can choose to Iframe in (which I don't recommend) or select the artwork and export it directly to Shopify from Pictorem (from your own page that you pay for) and then have them drop ship. This is great, especially for artists, as you don't have to keep any of your artwork on hand and they offer Free Shipping to US and Canada. Just take their verbiage for returns, and cancellations, add Pictorems phone # and include how to get refunds - and any other information, and let customers know you've signed up with a quality print shop to ensure standards and quality. I've had nothing but great experiences with Pictorem's customer service. But as long as your customers understand where the artwork is coming from and why and you shouldn't have any issues.

I was happy to find this app with all the variations of Art prints it offers, but was completely disappointed after placing a test order. First of all I found out there was no real integration and I couldn't export my order to Pictorem directly from Shopify. I contacted customer service with the questions how should I go about it - 2 weeks past and I still haven't got an answer to my inquiry. If it was real customer order I would be issuing refund and loosing a customer and money. I'm removing this app from my store and do not recommend it to anyone who is serious about their business.

I heard about this company via social media and thought it would be so amazing to work with them. However, my experience has been the worst customer service experience I've encountered with an app or overall. The representatives were very polite, but I didn't receive a resolution to our issues and communication ceased indefinitely. I called and emailed and was in direct contact with the owner, who advised he would look into my technical problem but he never returned messages or calls. The images/inventory downloaded to another store, and I could not have this app function with my store, unfortunately. I am highly disappointed.