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This is very, very bad! I do not recommend using this app, as it does not provide the promised features as described. It constantly breaks, freezes, and doesn’t work. The support team does not fix the issues and doesn’t respond to requests in a timely manner.
Hello! Our app is up and running for all our customers and we take pride in our quick responses and time taken to fix problems. Due to a lack of communication, we could not, and still cannot understand what your new issues are.
According to our records, we fixed your original issue and contacted you previously. We've also responded multiple times afterwards to check in and find out more about any new problems you were experiencing.
We apologize for any miscommunication that may have occurred, but we can assure you we're here to help when you reach out again.
- Alex
