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Missed thousands of dollars worth of sales due to the emails not being sent from this application. Tested multiple times and checked with on different email accounts and spam. Do not recommend.
We are very sorry for the unpleasant experience we have caused you. We regret that you missed the order. We would like to clarify some issues here, when we received your inquiry, our team immediately conducted an investigation. It was found that you did not enable the "Send email to administrator" function in the form, which is why you did not receive the email. The "Send email to administrator" function determines whether to send an email to the administrator's mailbox. When you did not enable it, your administrator mailbox cannot receive the email. You can enable the "Send email to administrator" in Settings, Email to Admin in the form. Our customer service has tried to contact you to enable this function as soon as possible to avoid missing orders again. We kindly ask you to contact our customer service as soon as you receive the email. Thank you very much.
We are getting submissions but we aren't able to view them! Can't contact this app creator at all and we finally deleted it. Said we had 33 submissions and under the free plan, we should be able to have 50 sumissions/month. They won't let us view any of the submissions. No way to get any customer support. Finally just deleted it. They keep telling us to upgrade. 1st level above the free plan is $29.99 per month! Can't access any of the submissions so basically not worth having on the site.
We apologize for the inconvenience caused. Our customer service team has already replied to two of your emails, and we're not sure why you haven't received them. Could you please check if your email is working properly or if the emails might be in your junk folder? We have also attempted to contact you again, and we kindly request that you reach out to our customer service team as soon as you see the email. Thank you very much.
We would like to clarify some points here, as we are concerned that you may still not be receiving our emails. It is true that the free version allows for 50 submissions per month. Upon checking the data for your form, we found that you have had a total of 33 submissions so far, but there have been no new submissions this month. Therefore, there is no data in the submission list. We would also like to kindly remind you that our plan is only $5.99/month with unlimited submissions. We apologize for any confusion this may have caused, and we will work on improving this. Thank you.
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Ok
stop it
We feel really sorry for any troubles or unpleasant experience we brought to you. We have already fixed the problem, please kindly check. If there is any further problems, please contact us immediately. We are always here for you. Apologize again.
All the best:)
Non si capisce come si usa, prodotto scadente e inutile, difficile da configurare e pressochè inutilizzabile
We feel really sorry for any troubles or unpleasant experience we brought to you. Our technical customer service has contacted you. Could you please give us feedback about your specific problem asap after receiving the email? Please be assured we guarantee we will help solve it properly.
We attach importance to your valuable suggestion. It's of great help to our product optimization. Thank you.
2/3/24: I will be looking for another email app. Recently, I'd noticed on the emails I receive (when someone fills out one of the contact forms I have up, there is an 'unsubscribe' link at the bottom of the email with no explanation about what you are unsubscribing from. They get a confirmation of their email as well, so they are seeing this unsubscribe as am I when I get the emails delivered to my email program. There's no telling how many may have hit 'unsubscribe' thinking I had added them to a mailing list when I haven't. BIG negative when I am paying monthly for this email app.
Excellent customer service! Responds quickly to messages and helped me with an issue. I also like that they don't spam you with miscellaneous stuff in emails. This email app was just what I was looking for.
5/15/23: Updating my review because EVERY time I go to my list of contact forms, it prompts me to leave a review when I have already done so. VERY annoying when I am paying for this app already.
6/11/23: Updating my review since the popup finally stopped every time I would access my Pify Form dashboard.
Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We Hope your store gets more and more sales.
All the best!
The server side requests are coming very late, so the loading time of the form is also very late.
Thank you so much for taking the time to share your experience to other merchants! Your encouragement is the greatest motivation for us to move forward and provide better and better service. If you need any further help don't hesitate to contact us. We hope your store gets more and more sales.
All the best!
UPDATE: After numerous reoccurring issues I have requested full refund and cancellation of the subscription with them.
They have failed to do this and I am continuing to get charged for a product I no longer use. UPDATE: They have been unable to fix the issue of customer details transfering to shopify correctly and have told me to copy paste all the customer details (defeats the purpose of the app)
I have also ben told to upgrade plans and pay more money to them despite not needing the aditional features.
Seems they want to take as much money from you.
While it may run ok during a trial, the moment you start paying them money the bugs in their systems show up costing alot of time and money and you end up loosing money and customers as a result. They have full access to everything they have requested and I have responded to all correspondance. -------------------------
Using for a few months now.
new problems have arose: customer details are transfering to shopify either blank or incorect Just sarted using the app.
Layout of forms shows diferent in the form builder to the website.
When reading submisions the answers are jumbled. Tried sending a support request (using contact us form on their website as this is the only method given to me) and no reply. I have now sent a 2nd request for support. The trial period has passed and there has been zero suooprt. They are hapy to take your money. but not offer anything for it.
Hi there,
Kindly remind that we have replied to you at the same day of your first support request and we sent an access request to you for checking something. Unfortunately we didn't get any response from you. I am sorry for the inconvenience and when we got your 2nd support request and the access of your store, we have fixed and custom something in your website but we still got the response from you. Maybe you didn't get our emails? Please reply to our support when you got this. Thank you.
The layout is automatic adapted, it depend on the content width of your website pages. We have helped to custom the page width in your website.
Our support service is available for all plan including the FREE plan. You can contact us not only in our website, also by clicking 'Get support' in the App list of your admin. We will get back to you within one working day.
Thanks.
Didnt really want to do this review.
We feel really sorry for any troubles or unpleasant experience we brought to you. Our technical customer service has contacted you. Could you please give us feedback about your specific problem asap after receiving the email? Please be assured we guarantee we will help solve it properly.
We attach importance to your valuable suggestion. It's of great help to our product optimization. Thank you.