During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.
Thank you for your understanding the current challenges. We appreciate and value your business!
Okay I am starting to panic. As a new customer, they are providing me zero communication or feedback. I have place several chunky $$$ orders and I am experiencing what others are stating in the reviews. Pillow Profits... PLEASE don't let us down. We all understand the current situation but don't screw us by being "grossly" late and totally disappearing from the scene with no communications. PLEASE...
Received the reply - respectful and certainly understandable. I am totally sympathetic to the situation. From a customers POV, drop-shippers should understand - the oversees sources you choose to use and the shipping situations are an extension of your business. Just an opinion. But I understand and feel your pain.
We are here and your orders will be produced on time. I saw your orders were placed less than a week ago. It takes 3-5 days to produce the items you ordered, and our shipping for those items is currently taking 15-25 working days.
With our new shipping method, delivery times are consistent and there are no extreme delays .
Don’t be fooled by the recent negative reviews – these are mostly newbie users who signed up during the Covid-19 pandemic and don’t know how to handle their customers if packages are not delivered in 15-20 days.
We have been fulfilling POD orders for over 4.5 years. This health crisis will subside eventually and our shipping times will normalize as the global economy reopens.
Thanks for understanding!
I need help, how can i contact your customer service hotline? I need your help regarding the cancellation of my account. Thanks
Hello, to cancel your account , simply uninstall the Pillow Profits app from your Shopify store - this will automatically cancel the subscription.
If you need further assistance you can always contact our support at firstname.lastname@example.org
Prompt service from support reps. I didn't get a direct response until I posted the review however the support rep showed me that they had responded immediately and Shopify had failed to forward it to me for some reason. I have more orders coming through their app and look forward to a great experience.
Pacific Coast Outlet
Great products but the cost of the app should be passed on to product prices rather than a monthly fee.
Update - After talking with them, they worked fast and credit us for all over charged orders.
Their products seem to be in good quality, however, needs to pay attention to shipping costs.
Looking good so far. Trial too short.
this app is awesome. recommended for people who go for print on demands
Looking good so far. Good support and good service!
For now, this has proven to be the best app for Print On Demand products. There are no hidden costs, and you don't have to read in between the lines to see how much the shipping costs.
I would like them to improve the representation of designs on heels so that all views of the heel look 100% correct.
Also, MORE PRODUCTS. We love the app, and we want to switch to using only Pillow Profits, but we need more products.