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TERRIBLE- stay away! Awful customer service, long production times then way they finally do send packages they are not getting to my customers on time. This has been a total disaster.
Your oldest order in our system went into production less than 21 days ago and all orders were produced and shipped out on time.
Our production times on masks are 3-5 days, and shipping times are currently 15-25 working days.
Your customers will receive their masks over the next 10-15 days as the packages make their way through the USPS system.
I have personally responded to your emails throughout the last two weeks and advised you several times to NOT sell and seek other fulfillment partners if you are uncomfortable with the production and shipping times that we currently have.
Fuck this scam app, they never full fill the product and support seller.
I will never paid any fee for this app again, scam app
scam app
scam app
This company is a scam. I've been waiting a month for a tracking number and my order doesn't go out to the customer I had to give the refund, I send a lot of mail and nothing, you shouldn't cheat people, you lose your money... if you are starting a business don't hire it.....
Hi Bohemian-Spirit-Store
Thanks for the feedback. We definitely understand this can be a very frustrating time to be running an Ecommerce store for you and your customers.
We are regularly updating our blog with informative resources you can share with your customers about shipping delays caused by the Covid-19 crisis and when we expect the situation surrounding air freight to improve.
If you’re uncomfortable with longer than usual shipping times we highly recommend shutting off ads or temporarily or switching to a supplier elsewhere that isn’t facing the challenges of international logistics delays. We will continually update you via email and our blog with exactly what is going on and when we expect our shipping to normalize.
We appreciate your patience and we look forward to seeing rapid improvements to our service on the other side of this crisis.
Very unprofessional service. They charge a high monthly fee, and do not refund prorated amounts depending on when you request cancelations. Not to mention that their platform is hard to use, it requires exact image sizes to be placed in each product, and in general it makes it hard to prototype and try different variations.
This app is continuously down, especially on weekends and there is no prior notice of technical issues. The app is very expensive and really not worth paying a lot of money considering the constant problems it has. It is a shame because their products are very good. One star.
I deleted the app before the 30 day trial was up and they charged me anyway, I am highly disappointed with this company and am going to report the charge to paypal and maybe shopify if nessesary.
First, note that they pay people who just installed to write 5 star reviews. So believe in those reviews at your own risk. Second, their customer service is HORRIBLE, snarky and unprofessional. Search on FB for other honest reviews.
HELL ITS NOT WORKING!!!!!!!!!!!!!!!!!!!!!!! I can't go in my account from days, its just an illusion
Hello,
We’ve been trying to contact you through email and Skype to assist you with the problem but we have not received a response.
You’re experiencing a Shopify bug that we can easily help you resolve if you get back to us.
We have over 6000 active users using Pillow Profits for their Ecommerce stores.
Please get back to us so we can help you resolve the issue.
Thanks!
Ive had multiple orders and cannot even use the app itself within shopify, ive got no way to access my "pillow profits" account and ive tried contacting their support multiple times. I cannot even see the status of my orders let alone see them at all. Its crazy to think they charge $30 a month when i cant even contact anybody or use the software. Im on the free trial and i pray to god i do not get charged in the future.
Hi,
Sorry you are unable to load the app. We reset our servers this morning and you may need to hard refresh or clear your cache to load the interface.
If that doesn't work you can contact us at support@pillowprofits.com and we'll look into your problem.
We are currently receiving higher than average ticket volumes and we are working extremely hard to reply to everyone within 48 hours so please bare with us. We are prioritizing tickets related to seller orders and wait times may be higher than normal.
BUYER BEWARE COMPLETE RIPOFF. 4TH QUALITY PRODUCTS BLURY, DULL SHOULD HAVE NEVER BEEN SENT OTHER ISSUES - LABELS PRINTED AND ORDERS NOT SHIPPED. WE ARE DISPUTING EVERY CHARGE WITH OUR FINANCIAL INSTITUTION!