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During this period, almost all suppliers in China have shipping problems. I'm really not happy about the shipping time of PP but they are still trying to solve the problem with me, and I acknowledge their efforts.
Thank you for your understanding the current challenges. We appreciate and value your business!
For now, this has proven to be the best app for Print On Demand products. There are no hidden costs, and you don't have to read in between the lines to see how much the shipping costs.
I would like them to improve the representation of designs on heels so that all views of the heel look 100% correct.
Also, MORE PRODUCTS. We love the app, and we want to switch to using only Pillow Profits, but we need more products.
This is a great app for sublimation printing. Love it!
Okay I am starting to panic. As a new customer, they are providing me zero communication or feedback. I have place several chunky $$$ orders and I am experiencing what others are stating in the reviews. Pillow Profits... PLEASE don't let us down. We all understand the current situation but don't screw us by being "grossly" late and totally disappearing from the scene with no communications. PLEASE...
Received the reply - respectful and certainly understandable. I am totally sympathetic to the situation. From a customers POV, drop-shippers should understand - the oversees sources you choose to use and the shipping situations are an extension of your business. Just an opinion. But I understand and feel your pain.
We are here and your orders will be produced on time. I saw your orders were placed less than a week ago. It takes 3-5 days to produce the items you ordered, and our shipping for those items is currently taking 15-25 working days.
With our new shipping method, delivery times are consistent and there are no extreme delays .
Don’t be fooled by the recent negative reviews – these are mostly newbie users who signed up during the Covid-19 pandemic and don’t know how to handle their customers if packages are not delivered in 15-20 days.
We have been fulfilling POD orders for over 4.5 years. This health crisis will subside eventually and our shipping times will normalize as the global economy reopens.
Thanks for understanding!
Looking good so far. Good support and good service!
Awesome product line and great resources to help you get started. Head and shoulders above the rest.
Looking good so far. Trial too short.
Outstanding app. I have this app installed on both my stores which has been a huge help with revenue
I need help, how can i contact your customer service hotline? I need your help regarding the cancellation of my account. Thanks
Hello, to cancel your account , simply uninstall the Pillow Profits app from your Shopify store - this will automatically cancel the subscription.
If you need further assistance you can always contact our support at support@pillowprofits.com
Does anyone have a problem to upload pictures or drawings?