Pinterest

I have had nothing but frustration dealing with Pinterest. Right after installing the app, my account was suspended because my site was categorized as an, "resale marketplace," which is ridiculous because it's all my stuff. I don't sell consignment and own everything I sell. You would think this would be a simple mistake that is easily corrected. However, since I installed the app and got suspended, I contacted Pinterest customer service 4 times and have only gotten messages back that they are overwhelmed with tickets from other customers and that they'll get back to me as soon as they could, which in my case is never. I also had 4 specialists assigned to help me get started with Pinterest. Three never replied back after I told them my issue, and one guy did, but didn't know what he could do to help me. The guy I had 2 video conference calls did nothing for me to get started with Pinterest or resolving my problem. The only thing I got out of our calls is that I should open an Instagram account and post on there everyday, which I have. I have dealt with many poor customer services departments including Comcast and Etsy, but this one is even worse than them which is pretty bad.

This is not a serious business for serious people. When one of our ecommerce Pinterest accounts with hundreds of pins and a year of paid ads was randomly suspended for "spam", we spent a month of emails with two customer service reps. They told us that their supervisors were too busy to talk to them (or us) and the "Spam" team could not be contacted. Eventually they threw their hands up and said they could not help us. They directed us to their generic "troubleshooting" page -- to try to figure out for ourselves why their filters were suspending our account! Their sales staff are eager to sell, but customer service is basically run by untrained hacks who cannot help you. They don't care about your business - why would you spend thousands of dollars on ads with them and thousands of hours creating Pins? Take my advice - do not go down this road.

Its ok ig............................................................................................................................hjwd

I have been trying to connect Pinterest to my Shopify website for over a month and this is so frustrating. As a one woman boutique owner I don't have time to mess with something that shouldn't be this hard. I'm about ready to just give up. I also received a disapproved verified merchant email stating my business does not meet the business guidelines. Very insulting as I have a professional website with clear photos of what my products are, which is women's fashion and accessories. My business has nothing that is bulleted in the email so I'm not sure what is going on. I've already contacted support and thought my problems were fixed but its worse than before. I'd give a negative review if I could.

Most b.s review process. Merchant approval process is willy nilly, they keep finding things to nitpick on. They don't even follow their own guidelines. They tell me something isn't allowed but its not in their guideline. Don't waste your time. Please move elsewhere don't waste your time on this app

very bad costumer support and very bad experience the team only copy and past tha answer in him knowledge We don't know how Pinterest's problem goes from bad to worse

Given this was supposed to be a great new partnership between Shopify and Pinterest, my experience has been abysmal. Customer support is literally non-existent. Whilst I had no issues setting up, our account was persistently rejected before even going live for being in violation of Pinterest Ts&Cs. We reviewed repeatedly, but nowhere could we find a violation. When Pinterest email you to tell you that you are in violation, they do not specify how or what this violation is, only that you must submit an appeal once you have made changes - and herein lies the difficulty. What changes are you supposed to make if they don't tell you what is wrong? If the system is good enough to identify a violation, surely it is good enough to tell us what that is. Contact with Pinterest on Twitter explaining the issue got us nowhere. Contact with Pinterest on here got us nowhere. Appeals got us nowhere. So all in this has been a massive waste of time which for a small business owner is something we simply do not have. I therefore cannot recommend this add-on to anyone and would suggest you go and spend your time doing literally anything else but this.

Your app is currently not useable with ads because of a typo in your url that prevents it from working https://ads.pinterest.com/advertiser//billing/ should be changed to https://ads.pinterest.com/advertiser/billing/ Please Fix this so I can use the app.

I installed it twice because I was getting this message..."Pinterest is not connected to a business account. Connect an account to continue using this app." It is connected to a biz acct. So not sure why the error is occurring. I had to remove it, as it just wasn't working.

Same thing happened to me. The app also told me I didn't follow Pinterest guidelines. The app has not worked from day one. I do still have my Pinterest account and there is no notification there at all.