Pinterest

pinterest integration is the WORST EXPERIENCE I've ever had! in my life! I tried this with my shop a couple years ago and after MONTHS and a few calls and MANY emails with MANY people I gave up. I have been updated several platforms and finally thought maybe I'd give it another shot. Perhaps they've fixed their algorithms or whatever is wrong with their system and nope! I STILL CANNOT SYNC my Shopify store! This is the craziest thing ever. It really should not be a difficult thing at all and has proved to be the most frustrating experience. Whoever is running Pinterest and their tech department should be have a major rethink of a lot of things.

Added the app, they deactivated my account until I emailed them and they told me my website had to be minimum of 9 months old and my site wasn’t good enough. Never again.

I was excited to use Shopify and then link my shop to Pinterest.
I have been selling for over 12 years so using this platform was good for a refresh.
Shopify App store promote Pinterest but I cannot use it

I downloaded the App, set the advertising up in Pinterest, set my budget only to find out "We don't allow domains that are less than 9 months old."
What a shame they don't tell you this when promoting the App."

I am placing this review as it may save other new sellers in Shopify the time in setting up Pinterest.

Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other....
Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.

Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly.
I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”.
This error as an example:
Warning 155
Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images
Limit entries in the additional_image_link column to 10 or fewer
-----------------------------------------------------------
How the hell am I supposed to change anything here?
I can't access any options anywhere via your weird app and influence this.
This is really terrible.

Shopify warned me before I downloaded that the app was not compatible with their platform. That's surprising for a major social media site to not have a functioning app. Second, I can't use the app or do anything on Pinterest because my domain is too new. You have to have a domain that's older than 9 months. As a cybersecurity professional, I understand that younger domains are higher risk, but new does not mean bad. If there are no threat or phishing reports then what's the big deal? I received advertising credits that I cannot use now. I guess they expect me to sell my products on other platforms and then come back when the time is right, but in reality I'm just deleting my account and never looking back. This has left a bad taste in my mouth.

Have now spent days trying to integrate this into my Shopify page. Running around in endless loops, complete waste of time.

I am writing this review to express my dissatisfaction with the Pinterest Merchant Services. As a business owner who has successfully used other platforms like Google Merchant, TikTok Shop, Snapchat, and Bing, I am extremely frustrated with the difficulties I have encountered in getting my merchant catalog active on Pinterest for retargeting purposes.

Despite diligently following the guidelines and making the necessary adjustments to meet the quality standards, my account was still not approved. The lack of detailed feedback and the opaque process made it even more challenging to address the issues effectively. In contrast, the approval processes on Google Merchant, TikTok Shop, Snapchat, and Bing were much more straightforward and transparent, allowing me to quickly set up and start retargeting my products.

Pinterest's stringent and unclear policies have created unnecessary hurdles, delaying my ability to reach potential customers and grow my business through their platform. It’s disappointing that such a popular social media site makes it so difficult for businesses to use their merchant services effectively.

I hope Pinterest takes this feedback seriously and works towards making their approval process more user-friendly and transparent. Until then, I will continue to rely on the more efficient services of Google Merchant, TikTok Shop, Snapchat, and Bing for my business needs.

Not accepting new stores as shopify domain must be 9 months old? I think this is a clear competition bias favouring established shops. Unhappy to hear about this condition of use.

Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.