Pirate Ship: CheapARR Shipping

Exactly what I needed for my subscription box service! Quick and excellent customer support and cheap USPS shipping prices! Love this company!

If you use it wisely it can benefit you greatly but you must monitor what is happening always. They do have very good usps & ups rates. Holiday surges can be a bit much. Insurance (shipsurance) is in added choice but shipsurance company can be very difficult to deal with once we go above anything that is $200 in value. They have a very long list of regulations (all responsibility is solely on seller!) and pirateship have not guided us very well. You MUST make sure to know all the regulations if you would like to insure something of great value as shipsurance will try to find the smallest of reasons why not to pay (even if you did an amazing packaging job and it is evident UPS is at fault). I cannot repeat this enough! Another point to be on the lookout for is "label cost adjustment", especially with UPS, it took me a good while to understand that even post delivery UPS sends some package measurement & weight adjustments that are wrong and you will be automatically charged more. We have very specific box dimensions and ups keeps claiming the dimensions are different than those we carry and we have to dispute the "adjustments" on a regular. You can see that in your "reports" section. make sure to monitor it. Make sure you know what is needed also for small claims up to $100, they are good with those for lost mail, damaged mail, etc. Never had an issue with them and pirateship team has been helpful with that. All in all it is a fair service but not for anything that is above $200 and you must always monitor the label cost adjustments weekly. Hope this helps others.

Update:
so for a while I was thinking to change my review for the better since the rates were much better and $100 coverage of items was included in basic shipping and also UPS was added as an option, was really "smooth sailing" Arrrrrrhhh....no issues for a long while until a package was damaged, previously I filed claims and the ones under $100 coverage were easy to settle. Have not filed a claim in a very very long time. I submitted everything that is required and did it with the system not with the agents, the claim was not being processed (I already send a replacement to my customer because we take care of our customers promptly) so I contacted an agent who told me it is 1-2 weeks for processing a claim (meaning to get an initial response not approval). I now understood that shipsurance in not the only problem, it is pirateship too, and I will explain. The customers are require to hold on to all the packaging and damaged items because after a few weeks they come up with requests that should have been cared for upon happening, obviously it is an issue but those are the policies so you cannot argue about it, by delaying the process of the claim there are less chances for the claim to be approved and we end up disturbing our customers. Also, I work with other 3 party services that resolve any issues within no time. So the agent was rude, and when I told him that in the past it was not like this with pirate ship and that I cannot work with 1-2 weeks for processing a simple claim and that other companies offer better services so I will have to choose them for these complication he replied that he was "happy to help" and sent a smiley emoji. I was shipping mostly with pirateship but since the support for customers is an issue when an actual problem occurs I will have to stop, too bad, I really liked using their services, but occasionally there are issues and support is needed. We too offer it to our customers but with pleasure.

I don't normally write reviews but feel obligated to since the Pirate Ship product and support is just so unbelievably terrific. For context, I've been using Pirate Ship now for ~30 days.

Here's why they're great:

#1 - It easily integrates into Shopify. Within 30 seconds, I can print the labels of every order I need to ship for the day. It doesn't matter how many. It just works.

#2 - If I need to print just one, no problem. Just go through and print one. I feel like they thought through common issues you have when shipping.

#3 - The actual shipping price you get for USPS is 'I can't believe it's this cheap' cheap. I'd say 20-50% cheaper than going through USPS direct. I also compared this shipping cost against a 3PL and it wasn't even close. I save soooo much money on shipping with Pirate Ship.

#4 - Their support is fantastic. They respond (and solve) issues when they pop up. Because we have a fair amount of volume, we're bound to run into quirks and whatnot but Pirate Ship is a true partner and wants you to succeed.

The beauty of this app is in its simplicity, from easily importing orders and calculating the cheapest rate to printing shipping labels. If your shopify store ships primarily with USPS then you will greatly benefit by using Pirate Ship. They have the cheapest commercial rates available with no fees or markups. The chat support is quick and helpful and the cute pirate theme just makes shipping that much for fun!!

This has been wonderfully helpful this year. I love being able to quickly scan down my list of labels and see what orders have been delivered and which are still in transit. It's been very helpful to be able to print scan forms for my postal driver so that orders were always marked as picked up. It's a really nicely organized app, and of course the prices are great. Thank you!

Just what I was looking for! Because Shopify doesn't offer a USPS Scan Form by default I have been struggling to find an app that doesn't charge a monthly fee just so I could access this BASIC feature. PirateShip has saved the day! Thank you!!

Pirate ship is literally amazing. Great customer service and great pricing rates. Highly recommend this app to all newly businesses.

I thought this would be just another shipping app BUT IT IS SO MUCH MORE. It shows everything and I mean everything. Even shows things you were not looking for. I just created two shipping labels and I love this app. I can't say enough about it. It sets the standard for all other shippers.

Surprised this doesn't have more reviews this is the best shipping app. easy and to the point and saves you money.

Easily one of the best apps on Shopify, seamlessly imports and and updates the Shopify order page, all at no cost to you, add saves you money . A highly recommended app.