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Great customer support. They added a feature for us very fast so very impressed with that (ability to grayscale uploaded images).
However, the load time on the front end is very slow - 30 seconds to a minute and in some cases longer even with a 60 mbit/s download speed.
Lots of backend bugs as well - can't delete a product design no matter how many times I try, can't change a thumbnail image on one product after duplicating the design, often crashes and forces me to reload.
Would happily change my review to 5 stars once these issues have been sorted as it's a pretty good app at a reasonable price otherwise but currently very difficult to use and get up and running.
Hi,
Thank you for your honest feedback and for highlighting the positive aspects, like our customer support and the new grayscale feature! We truly appreciate your patience as we work through the issues you’ve mentioned.
We're sorry to hear about the slow load times, backend bugs, and other challenges you've encountered, and we understand how frustrating this can be. Please send us an email to support@pitchprint.com with a list of the issues you're currently facing as well as a link to your site so we can address them.
We value your input and are committed to resolving these issues as quickly as possible. Thank you for giving us the opportunity to make this right!
Please do not hesitate to reach out if you need any assistance.
Kind regards,
PitchPrint Team.