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20 février 2024

Disappointing Experience with Lack of Support from Image Optimizer

I feel compelled to share my experience with the Image Optimizer app and its customer support team.

The premise of Image Optimizer is promising, offering image compression capabilities to enhance website speed and performance. Initially, the app seemed like a perfect fit for my needs, targeting to optimize around 600 images on my Shopify store. However, the app reported compressing over 2,000 images, a number far exceeding my actual inventory, leading to confusion and concern over the accuracy of its operations.

Customer Support:
The most disheartening aspect of my experience was the complete lack of response from the customer support team. Despite reaching out multiple times with detailed explanations of my issues and a plea for assistance, my requests went unanswered. The absence of support not only exacerbated the problem but also left me feeling disregarded as a customer.

Overall Experience:
Unfortunately, due to the technical issues and, more significantly, the lack of customer service, my experience with Image Optimizer has been far from satisfactory. The inability to resolve a critical issue that impacts my Shopify store's performance significantly undermines the value of the app.

While I understand that technical glitches can occur, the measure of a company lies in its response to customer issues. A more proactive and responsive customer service approach could have mitigated the situation and potentially retained me as a satisfied user.

Rating: 1/5
I've rated Image Optimizer 1 out of 5 stars, acknowledging the potential of the software but significantly marking it down for its failure to deliver on customer support and effectively address software issues.

Advice to Potential Users:
Proceed with caution. While the concept behind Image Optimizer might be what you're looking for, be prepared for potential discrepancies and, based on my experience, a lack of support in resolving them.

To the developers:
I urge you to consider this feedback not as mere criticism but as an opportunity to improve. Responsive customer support is crucial, and addressing user concerns promptly can significantly enhance the value of your service.

Personalized For Me
8 jours d’utilisation de l’application
Modifié le 5 février 2024

I´m waiting for an support answer. We have sent on chat, on email and on the platform.

30 jours d’utilisation de l’application
11 novembre 2023

I just got it installed today after Shopify had to check into why it was saying it was installed but nothing was working or accessible on it. First strike. They fixed it, but I have no idea what I'm doing or what it does because there is NO information on anything. 2nd strike. The selecting photos to optimize one by one worked ok. A long process and every single photo in my album came up with no identifier for active or hidden products. And what about other images on the website like on my about page. Strike3. There is no documentation or explanation for what each of the enumerated features does or why. Strike 4. It's free, so I guess I can't expect too much. But the paid option also lacks any explanation of it's features, how to use the app or WHY? I thought this thing was also optimizing for SEO - how? Plus the pricing page is too vague. Subscription? but you still have to pay for usage each month? There are too many contradictions with this app. It was recommended by my coach, so I took it. So far there is no proof of optimization because my speed is report is still the same as it was before I installed this app. I'll give it a couple days and see what happens. But it doesn't give me the feeling that I got an app that the average non-geek shop owner can waste the time using. At least it's not too difficult because it's only a one page list of my images. Glad I haven't paid anything for it yet.

NatureScapes Studio
1 jour d’utilisation de l’application
ImpactPixel a répondu 12 novembre 2023

Hi, I'm sorry for your experience with our app.

First, we have had a lot of installations these days because we are free and we offer one million image optimizations each month, which is why we introduced a subscription model. The high demand caused our app to go down for a few hours yesterday.

We have kept our app free for over a year, but our servers and databases come with monthly costs. This is why we decided to make our app available for a nominal fee of $1.99 so that we can continue to provide our services.

As of now, we are not making any profit from this app, and we are committed to delivering the best support experience we can. We strive to respond to all tickets within 24 hours and do our best to help users resolve their issues with page speed.

Please keep in mind that image weight is not the sole factor affecting page speed; there are many other factors at play. If you have any questions or need assistance, please contact us through the in-app widget or our support email. I'll be happy to help, and I apologize for any inconvenience.

23 décembre 2023

Scammy as Hell, saying 1.99$ per month unlimited images, then only Shopify inform you by email it's 1 cent per image. Run away fast.

Sparq Mart
30 minutes d’utilisation de l’application
ImpactPixel a répondu 24 décembre 2023

No, we never charge you 1 cent per image. Our pricing is clear: free for manual optimization and $1.99 each month for automatic optimization. You can check the pricing section for more details

Modifié le 3 septembre 2023

It states the app is free.

It only compresses half of my images. To compress the remaining image requires upgrading. That is showing a fee that has been crossed out and is currently free. What is to say you don't get charged later?

I have emailed and there is no reply. I have contacted them via their chat box which states, "we reply immediately", but after just over a day, still no reply.

As others have said in their reviews, there is no customers service.

I am updating this review to add that they have now removed their chat box. There is NO customer support, there help page is minimal, and there 'more about us' link is not a link.

Sporty Types
20 jours d’utilisation de l’application
20 juillet 2023

wanted to give this app 5 stars but the customer service does not exist. I wrote to them 4 times on separate days and never got a reply to address the issues I was having even though they clam to be online all day.

Environ 6 heures d’utilisation de l’application
19 août 2023

6 hours after I press optimize button nothing happened. The app seems blocked. Still processing just 30 images.

Environ 5 heures d’utilisation de l’application
9 novembre 2023

funktioniert nicht!

Lymaja Jewelry
Environ 2 heures d’utilisation de l’application
14 avril 2023

1. you say its 9.99 then straight away bills 19.99 in shopify
2. you have plans in settings with NO option to select one
3 you say its a 30 day trial then there no mention or option to cancel on your app'
4. you say there is someone online to chat no one responds.
5. no ability to stop the action.. its just scanning no stop with hardly and settings

not good

TINT Art & Design
2 mois d’utilisation de l’application
1 août 2022

there is no reply or support from tech team. pro version was free and then it became 19.99 and then now its 1.99. the app shows the all images are compressed but when you search for products 261485 images are uncompressed. False advertising and app not functioning as described is my response to an honest feedback.

Tested Laptop Parts - Replacement Parts for Repairs
Environ 2 mois d’utilisation de l’application