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I installed this app with high hopes but despite its claims my site speed has got worse. I sent a help message to support wondering if there could be more that the App was planning to do BUT I but didn’t even get a reply - very disappointed .
This shitty app charged me without any notification! Do not download! It does nothing with the pictures and is not free!!! There is only one small notification that you have to pay after 150 images which I only saw after they have charged me! Such a shadey thing to do.... Now I have deleted it, no pictures are optimized but I am less of 11 usd. Thank you!
I was charged by this terrible app without any notification. Do not download it! It doesn't do anything with the pictures and it's not even free! The only notification that you have to pay after 150 images appears after you've already been charged. This is very dishonest. I've now deleted the app and I'm out $10, but at least I haven't had any more pictures optimized. Stay away from this app!
I just got it installed today after Shopify had to check into why it was saying it was installed but nothing was working or accessible on it. First strike. They fixed it, but I have no idea what I'm doing or what it does because there is NO information on anything. 2nd strike. The selecting photos to optimize one by one worked ok. A long process and every single photo in my album came up with no identifier for active or hidden products. And what about other images on the website like on my about page. Strike3. There is no documentation or explanation for what each of the enumerated features does or why. Strike 4. It's free, so I guess I can't expect too much. But the paid option also lacks any explanation of it's features, how to use the app or WHY? I thought this thing was also optimizing for SEO - how? Plus the pricing page is too vague. Subscription? but you still have to pay for usage each month? There are too many contradictions with this app. It was recommended by my coach, so I took it. So far there is no proof of optimization because my speed is report is still the same as it was before I installed this app. I'll give it a couple days and see what happens. But it doesn't give me the feeling that I got an app that the average non-geek shop owner can waste the time using. At least it's not too difficult because it's only a one page list of my images. Glad I haven't paid anything for it yet.
Hi, I'm sorry for your experience with our app.
First, we have had a lot of installations these days because we are free and we offer one million image optimizations each month, which is why we introduced a subscription model. The high demand caused our app to go down for a few hours yesterday.
We have kept our app free for over a year, but our servers and databases come with monthly costs. This is why we decided to make our app available for a nominal fee of $1.99 so that we can continue to provide our services.
As of now, we are not making any profit from this app, and we are committed to delivering the best support experience we can. We strive to respond to all tickets within 24 hours and do our best to help users resolve their issues with page speed.
Please keep in mind that image weight is not the sole factor affecting page speed; there are many other factors at play. If you have any questions or need assistance, please contact us through the in-app widget or our support email. I'll be happy to help, and I apologize for any inconvenience.
wanted to give this app 5 stars but the customer service does not exist. I wrote to them 4 times on separate days and never got a reply to address the issues I was having even though they clam to be online all day.
6 hours after I press optimize button nothing happened. The app seems blocked. Still processing just 30 images.
funktioniert nicht!
propaganda enganosa 30 dias de avaliação porem com limite de 27 imagens, infelizmente decepcionado com a empresa
app doesnt load. I installed it twice but it just keeps loading and loading. I imagine its helpful but I'll never know.