PIX ‑ Image Optimizer , 222 reviews

Disappointing Experience with Lack of Support from Image Optimizer

I feel compelled to share my experience with the Image Optimizer app and its customer support team.

Functionality:
The premise of Image Optimizer is promising, offering image compression capabilities to enhance website speed and performance. Initially, the app seemed like a perfect fit for my needs, targeting to optimize around 600 images on my Shopify store. However, the app reported compressing over 2,000 images, a number far exceeding my actual inventory, leading to confusion and concern over the accuracy of its operations.

Customer Support:
The most disheartening aspect of my experience was the complete lack of response from the customer support team. Despite reaching out multiple times with detailed explanations of my issues and a plea for assistance, my requests went unanswered. The absence of support not only exacerbated the problem but also left me feeling disregarded as a customer.

Overall Experience:
Unfortunately, due to the technical issues and, more significantly, the lack of customer service, my experience with Image Optimizer has been far from satisfactory. The inability to resolve a critical issue that impacts my Shopify store's performance significantly undermines the value of the app.

While I understand that technical glitches can occur, the measure of a company lies in its response to customer issues. A more proactive and responsive customer service approach could have mitigated the situation and potentially retained me as a satisfied user.

Rating: 1/5
I've rated Image Optimizer 1 out of 5 stars, acknowledging the potential of the software but significantly marking it down for its failure to deliver on customer support and effectively address software issues.

Advice to Potential Users:
Proceed with caution. While the concept behind Image Optimizer might be what you're looking for, be prepared for potential discrepancies and, based on my experience, a lack of support in resolving them.

To the developers:
I urge you to consider this feedback not as mere criticism but as an opportunity to improve. Responsive customer support is crucial, and addressing user concerns promptly can significantly enhance the value of your service.

Amazing app

I´m waiting for an support answer. We have sent on chat, on email and on the platform.

Alles super

great app to optimize all images in my site!!

The app has crunched my images, they seem to load nice and fast now, without any noticeable loss in quality. I had a question for support and they helped me out right away.

Alles Super ;)

Today must have been my lucky day to find this app. It's very easy to use. Customer service was going to compress all my images etc but I had already finished. To know that the customer support was willing to help is amazing. Thank you for allowing this app to currently offer free services. It's not always easy starting a business when you're coming from the bottom. A relief of fresh air. Thanks again!!

Fantastic and powerful app. But what sets it apart from all the rest is the owner/developer himself. Ayoub genuinely cares about helping his customers. He spent many additional hours and days to further develop/improve his existing code to help out my store. I genuinely appreciate his app and him as a person for all his service and am very grateful! THANK YOU! A++++++

Fast and easy to use. Recommended application to download.