Overall rating Based on 47 reviews
The App is OK, but support is very bad. I was having issues with excluding certain collection and reached out to them and sent multiple reminders without any response.
One of the worst Apps in terms of support, they don't care about this app.
Shopify should remove them from their approved apps list if Shopify has to retain their reputation.
The last ticket we had for you is 2 months ago. You can contact support directly by emailing email@example.com - we do respond to every ticket we get. If we haven't responded it's because we have never received it. What you're asking is very simple - please mail us directly and we will be glad to answer your question.
I installed your app last week on my store to try and improve the accuracy of my pixel reporting, which was only reporting about 75% of my purchases back to FB. I did not see any major improvements in the accuracy after a few days, so I uninstalled it yesterday. I reverted back to original settings by adding the Pixel ID to the Shopify Online Store => Preferences and the Zipify OCU settings. Today there are no purchases being reported at all back to FB, even though I have already have $1500+ in sales on Shopify.
Can you please tell me ASAP if I have to manually delete any code that your app may have installed on my back-end in order for my pixel to start working properly again?
FYI - I have already contacted you to get help via the "Get Support" page and also emailed you at "firstname.lastname@example.org" but that email bounced back. You also did not answer my question with your reply. I have REMOVED your app and it seems to have caused my Purchase events to stop firing completely. I am happy to remove this review once my issue is resolved and I get the support I am requesting.
OCU is an external checkout. We offer an integration to it but if it is not set up properly it will not report correctly. PP will only report on Shopify sales and OCU fires the pixels for any upsells. A few simple questions to us would have meant no need for this unecessary review. I suspect you are missing the upsell events from OCU.
You can email me directly email@example.com
Great app and beyond amazing support. We have a high volume shopify store and we rely heavily on accurate pixel tracking. Can't go wrong with this one.
Thanks for this helpful review and we're glad you're happy!
House of Ellaa
This is very good! It helped me a lot! Very great app!The pixel is working great and have given me sales!
Don't waste your time. Couldn't get it to work and the support was not very helpful or even really seemed to care. Uninstalled and moved on.
As we explained on the support tickets you raised, if you have an external checkout not on Shopify, in your case OCU, then your Pixel will not work as it is no longer part of the Shopify system. The third party checkout would be the right people to ask about this.
App is down and destroyed all of my ads, there is no good app for pixel , i tried them all and same issue , not fire very good, most data disappear , most of apps working only in freethemes
Hi Tolle. We did indeed experience a short outage today that was completely out of our control but fortunately resolved quickly. Out of 365 days, we think just 2 or 3 hours of downtime is forgivable. If you had contacted us we would have supported you, even though Sundays are not usually a working day. A number of our other 4500+ customers did just that and are now happily back up and running. We're sorry you felt the best option was to do this instead.
Apps is down so nothing is triggered... Catalog feed does not work properly also. This app could be good but it isn't
Yes we did experience a short outage today that was completely out of our control but fortunately resolved quickly. Out of 365 days, we think just 2 or 3 hours of downtime is forgivable. If you had contacted us we would have supported you, even though Sundays are not usually a working day. A number of our other 4500+ customers did just that and are now happily back up and running. We're sorry you felt the best option was to do this instead.
Pixel Perfect, as of 2019-03-23 is not working at all. The app cannot be opened and there is no tracking available for any conversions. We are not sure if this is something on the developer side but it has been an extremely frustrating experience today. We hope this gets fixed soon.
Yes there was a short outage today that was completely out of our control but thankfully resolved quickly. If you had contacted us we would have been able to assist you, even out of hours given the circumstances. A number of our other 4500+ customers did to their satisfaction. We're sorry you felt the best option was to leave us a poor review without giving us an opportunity to help.
The app made our catalog creation from Facebook crash. We don't recommend using this app at all. They killed all our retargeting. Shitty app
We have been using the Pixel Perfect app for 11 months now and it is without a doubt, the most important tool we have, If you are serious about your business It's a tool that you must have. Beyond that, the support is amazing and you get a great added value from the advice given to you.
For us, there is a winning combination here - we highly recommend.