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I like the idea of the app - but I can't get anyone to respond to my questions - either via email OR the chat box. I'm having issues with the pixels and no one is answering me! I'm more than happy to update this review if someone could just reach out and help.
Thank you for your feedback, and we're sorry to hear about the trouble you've had reaching us! We actually reached out to you but didn’t receive a response. Please feel free to contact us again via email or through the live chat in our app, and we'll be more than happy to assist you with your pixel issues. We value your experience and are here to help resolve any concerns. Looking forward to connecting soon!
Best,
Pixelfy Team
The app seems great and seems to work so far but unfortunately the support is seriously lacking. Therefore, if you encounter a technical problem with the app or your pixel, you will be on your own...which is unfortunate. There is only one person available and if he's on vacation, sick or busy you won't get any response. This is not acceptable and this does not accord with shopify's standard where you have other dev that give you 24/7 support. Might have to delete the app ...
Thank you for your feedback. We apologize for the limited support availability. We are a small team, but we are working on adding more support staff. Our response time has improved to 20 minutes. Your understanding is appreciated. We're committed to better serving you in the future. Thank you for your support!