Pixels ‑ Print On Demand

Update since June 2020 It is now almost the end of January 2021 and after going back and forth with both Shopify support and Abby at Pixels, the app is still not working. Abby says the issue needs to be addressed by their app developer who seems to really not care. I have not ones heard from this developer! Even though the app pulls in my products it does not add them to the Shopify store. I even took a video showing what the app does before it quits to make things easier for the developer to figure out what the problem might be. Yet there is absolutely no response. Don't bother with installing this app, there is no support and it does not work. Review from June 2020
Support leaves a lot to be desired. I had Pixels before I updated my theme and thereby have many products linked. After the update products no longer upload to Shopify and support is basically ignoring my requests for help.

It is true you will not make money with this. As the extra cost for the shipping app and paying up front for Shopify store. Would be nice if they could keep it all in the Shopify store and not have extra shipping app.

Saw all the high print quality reviews and said let's try it. What a disappointment. The print art for a T-shirt was originally black. Showed no issues when I uploaded. Printed fine with other vendors. So I ordered a sample here and all I can say is they should be shame for the piece of cloth they sent me with faded print that was supposed to be a quality t-shirt. I will definitely not used them ever. Unfortunately, this was supposed to be used with our first commercial. Back to the drawing board.

DONT BOTHER DOWNLOADING!! These prices are ridiculous! A round beach towel is already $100 plus shipping on top!!??? You can buy the exact same towel on AliExpress for $15 with free shipping!!! I want to sell acrylic prints and the price including shipping is literally 4x more expensive than what I can get it else where.

This is not a drop shipping store.... its just a waste of time!

Choose Pixels if you:

- Want to work with an application that hasn't been updated since 2013.
- Enjoy the idea of being forced to manage your products across three different websites instead of just your own.
- Prefer paying 250% more for shipping than you would with any competitor app.
- Don't care about being able to set the price of your products (could be $30 today, $90 tomorrow).
- Prefer working with a company that has only one rude and unhelpful support person, who makes it very clear that they don't care about your problems.

Don't be an idiot like me, thinking "Fine Art America, that means high-quality prints for my customers!". This app is trash.

Avoid like the plague.

The app is not working with advanced shipping rules as promised. I also placed an order through my store and paid for it but it's disappeared! I've asked for support and the response was only to delete and reinstall the app. I asked again where's my order and no response yet. I've found if you use the recommended mark up from Fine Art America you make zero dollars and may actually lose money due to sales fees. I wish I'd read the earlier review about the need to integrate with advanced shipping rules first as the extra costs doubled my Shopify bill.

HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!!

RUN AWAY!!!!

I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this.

When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail.

She was so rude and acting like I was bothering her the entire time.

I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!

I had so much faith in this app.They have the best selection that I ever seen and I want to share the art but unfortunetally I cant instal it.Trying already for a month to instal it or find some guide how to fix this error when pressing on add app Error: The status failed to set correctly. | | Query was empty.
:(

I have had this app for a couple of months. I recently realized that the app is not syncing pricing properly with my Shopify store. The worst example is T-shirts that should retail for $28 being listed in my store at $19.

I have been dealing with support for over a week to resolve this issue. At first, they kept thinking I was complaining about the way they bill and kept insisting that the discrepancy was because I was logged in and seeing my cost, not the retail price (not true). After I feel I finally had them understanding the issue, I have gone 5 business days without a response.

I did call in after finally finding a number, but the number leads only to order fulfillment support. The person I spoke with was very kind and willing to help, but she didn't have access or experience to help with the issue. She did leave a bunch of notes on my case, but I still haven't received a reply.

I choose pixels because of their reputation for quality printing, but this lack of support for something as important as the wrong prices syncing to my store and causing me to lose money with every product sale is unacceptable. I even have the advanced shipping rules and upgraded subscription setup to avoid losses with shipping. I didn't think I would have to worry about their app incorrectly doing math on the product prices.

At this point, I cannot recommend this app to anyone.

Don't be like me and waste time and money on this app/service. I ordered a print once before from Pixels and the quality of the print was great so I was excited about setting up a Shopify store to start selling my photography prints with Pixels as my PoD supplier. I went through building my Shopify storefront and uploading all of my photos to Pixels, and setting all of the prices; I even paid for an annual premium subscription to be able to upload more than 25 photos. Additionally, you have to (at a minimum) pay over $300 to make your Shopify account an annual plan and get Custom Carrier Shipping. The problem is: Custom Carrier Shipping does not integrate as advertised. I contacted customer support, where I was asked by Abbie to add a member of the Pixels team to my Shopify store as a staff member. I did so, and it has since been over a week since I have heard anything else from Pixels customer support; despite 5 separate attempts by me to follow up. All this while customer orders are piling up in my store, but I am unable to ship thanks to Pixel's insufficient app. 3 of my follow-up attempts were by email; 2 by phone. There is no phone # listed on the Pixels site to contact support, so I had to hunt around online for a bit first. The one number I was able to find took me to Dominique from customer support - only not on this end of the business. At first I was told that since I had sent an email that day, I was required to wait 24 hours for a response before they could assist me; which made no sense given that I had not heard from them on prior emails for over a week. I told Dominique I would call back in 24 hours. I did, and she said actually there is nothing she can do anyways because she doesn't work in the end of the business. I asked to be transferred to someone who did and she was unable to do that. I asked to speak to a manager and she said that the only way to contact any manager was through email (as I had been doing, without response). I sent one final email strongly expressing my frustration with Pixels' inability to provide reasonable, 2021 standard customer service, and offering a chance to redeem themselves to win my business. Again, I had ordered prints directly through Pixels, and was satisfied with the print itself so I would have liked to work with them. But this attempt to restore the relationship was to no avail, as once again, I received no response. Not even a "we're still working on it..." Heed the negative reviews on this app. Do not make the same mistake I did giving them the benefit of the doubt.