Pixels ‑ Print On Demand , 96 avaliações
I feel tricked out of 200$
I put through two orders one for me one for my customer and its been stuck in charge card hell that they say is "automatic" but I have been waiting three days. I just want the orders cancelled now and I still can't get a hold of support.
**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).
Pixels a multiplié ces prix de ship par 5 pour certains (beaucoup) de produits, exemple: le Weekender Tote Bags son ship pour l'Europe était de 6,14£ , maintenant = 40,00£ pour l'Europe???!!!! sans prévenir, j'ai donc vendu à perte. Je vais bientôt supprimer l'App, plus aucun intérêt....... Dommage
For two years I have tried diligently to work with the people and the app at pixels. It’s been a nightmare to say the least I’ve lost many of my good customers due to the fact that their customer service just tells you anything and then it’s usually not true when the package is going to come when it was sent . If they say they sent the package Andwhen it doesn’t come they make you wait 30 days before they’ll will give you a refund then you have to still reorder the item.Then they’ll tell you that I will refund you for the second order often times you don’t even get the refund then they tell you they’re going to send your package out you never still never get it. There is no real customer service it takes an average of 4 to 7 days to get a reply when you inquire about a missing package or why something didn’t ship . The customer service agent will repeatedly ask you in the email the next day the same question that you responded to the day before and then the following day ask you the very same question once again Yes it’s really that bad! You can try to get help from management but it only falls on deaf ears I tried to let the director of Business Alex Young know about these issues several times and nothing changed in fact it only got worse. On one phone conversation he told me to “Kick my can down the Road” It’s wrong that they believe they can treat the artist that funnel the sales to their websites in this way it’s so wrong to treat the customers that support everyone this way. I have an order I’m waiting for them to send out it’s been over 2 months now and I am still asking when are you going to send it? They say we don’t know??? Can you believe that? Don’t waste your time and energy my friends. I read the other reviews and thought it can’t be that bad , No it’s actually much worse than any one has said here. I could go on and on But I’m sure you get the point this company down not care about you or your customers. I hope me sharing my dealings with them helps saves you from the the same troubles. Chris Sebo (Artist)
Saw all the high print quality reviews and said let's try it. What a disappointment. The print art for a T-shirt was originally black. Showed no issues when I uploaded. Printed fine with other vendors. So I ordered a sample here and all I can say is they should be shame for the piece of cloth they sent me with faded print that was supposed to be a quality t-shirt. I will definitely not used them ever. Unfortunately, this was supposed to be used with our first commercial. Back to the drawing board.
Update since June 2020 It is now almost the end of January 2021 and after going back and forth with both Shopify support and Abby at Pixels, the app is still not working. Abby says the issue needs to be addressed by their app developer who seems to really not care. I have not ones heard from this developer! Even though the app pulls in my products it does not add them to the Shopify store. I even took a video showing what the app does before it quits to make things easier for the developer to figure out what the problem might be. Yet there is absolutely no response. Don't bother with installing this app, there is no support and it does not work. Review from June 2020
Support leaves a lot to be desired. I had Pixels before I updated my theme and thereby have many products linked. After the update products no longer upload to Shopify and support is basically ignoring my requests for help.
It is true you will not make money with this. As the extra cost for the shipping app and paying up front for Shopify store. Would be nice if they could keep it all in the Shopify store and not have extra shipping app.
DONT BOTHER DOWNLOADING!! These prices are ridiculous! A round beach towel is already $100 plus shipping on top!!??? You can buy the exact same towel on AliExpress for $15 with free shipping!!! I want to sell acrylic prints and the price including shipping is literally 4x more expensive than what I can get it else where.
This is not a drop shipping store.... its just a waste of time!
HORRIBLE CUSTOMER SERVICE FOR MERCHANTS!!!!!!!!!
I sat on hold for over 10 minutes to get a lady named Chanel. I told her I had a customer order fail because we had to update our payment method. She asked me why I didn't create a ticket online as that is the only way to solve this.
When I asked why she could not do this as I just sat on hold for 10 minutes she said she only does online orders and the one person who does this comes in at 9am PT (which it was that time) and could put me to their voice mail.
She was so rude and acting like I was bothering her the entire time.
I am in the process of moving all our print on demand now and encourage everyone to stop working with this company till they can learn customer service is key and right now they are HORRIBLE at it!!!!
Choose Pixels if you:
- Want to work with an application that hasn't been updated since 2013.
- Enjoy the idea of being forced to manage your products across three different websites instead of just your own.
- Prefer paying 250% more for shipping than you would with any competitor app.
- Don't care about being able to set the price of your products (could be $30 today, $90 tomorrow).
- Prefer working with a company that has only one rude and unhelpful support person, who makes it very clear that they don't care about your problems.
Don't be an idiot like me, thinking "Fine Art America, that means high-quality prints for my customers!". This app is trash.
Avoid like the plague.