Pixels ‑ Print On Demand

**** UPDATE 1/1/2022: For at least a month, I get an error (SSL certificate expired) when I try to get to the app. I cannot update my credit card, therefore, any orders that I get from customers are dead in the water (I am helpless & cannot fulfill the orders). Have exchanged many emails but Pixels unable to fix error. Shopify help chat says it's not an issue on my end. **** Pixels has the best selection of wall art types in just about any size imaginable. Using their app, I can add MANY sizes of art all at once to my store. I keep my own list of pricing on hand so I can easily go through and edit the default prices. Tech support is very good if you know who to contact (Alex!).

Pixels a multiplié ces prix de ship par 5 pour certains (beaucoup) de produits, exemple: le Weekender Tote Bags son ship pour l'Europe était de 6,14£ , maintenant = 40,00£ pour l'Europe???!!!! sans prévenir, j'ai donc vendu à perte. Je vais bientôt supprimer l'App, plus aucun intérêt....... Dommage

Update since June 2020 It is now almost the end of January 2021 and after going back and forth with both Shopify support and Abby at Pixels, the app is still not working. Abby says the issue needs to be addressed by their app developer who seems to really not care. I have not ones heard from this developer! Even though the app pulls in my products it does not add them to the Shopify store. I even took a video showing what the app does before it quits to make things easier for the developer to figure out what the problem might be. Yet there is absolutely no response. Don't bother with installing this app, there is no support and it does not work. Review from June 2020
Support leaves a lot to be desired. I had Pixels before I updated my theme and thereby have many products linked. After the update products no longer upload to Shopify and support is basically ignoring my requests for help.

It is true you will not make money with this. As the extra cost for the shipping app and paying up front for Shopify store. Would be nice if they could keep it all in the Shopify store and not have extra shipping app.

For two years I have tried diligently to work with the people and the app at pixels. It’s been a nightmare to say the least I’ve lost many of my good customers due to the fact that their customer service just tells you anything and then it’s usually not true when the package is going to come when it was sent . If they say they sent the package Andwhen it doesn’t come they make you wait 30 days before they’ll will give you a refund then you have to still reorder the item.Then they’ll tell you that I will refund you for the second order often times you don’t even get the refund then they tell you they’re going to send your package out you never still never get it. There is no real customer service it takes an average of 4 to 7 days to get a reply when you inquire about a missing package or why something didn’t ship . The customer service agent will repeatedly ask you in the email the next day the same question that you responded to the day before and then the following day ask you the very same question once again Yes it’s really that bad! You can try to get help from management but it only falls on deaf ears I tried to let the director of Business Alex Young know about these issues several times and nothing changed in fact it only got worse. On one phone conversation he told me to “Kick my can down the Road” It’s wrong that they believe they can treat the artist that funnel the sales to their websites in this way it’s so wrong to treat the customers that support everyone this way. I have an order I’m waiting for them to send out it’s been over 2 months now and I am still asking when are you going to send it? They say we don’t know??? Can you believe that? Don’t waste your time and energy my friends. I read the other reviews and thought it can’t be that bad , No it’s actually much worse than any one has said here. I could go on and on But I’m sure you get the point this company down not care about you or your customers. I hope me sharing my dealings with them helps saves you from the the same troubles. Chris Sebo (Artist)

The worst experience ever! I cancelled the last order, refunded customer & uninstalled their app, yet they keep trying to charge my card and email me hundreds of messages every day for 2 months now. I got over 1000 messages from Pixels with the title "Urgent - Shopify Order on Hold - Invalid Payment Method".
I am stuck. It’s a system glitch that Pixels need to fix. I can’t do anything on my end and support just stopped responding. I had to cancel my card, but I am not sure what to do about the email. I can’t change it because I have business cards printed with that email address. It’s an absolute nightmare!

Although the quality of the products was good and the ease of adding products to my site was nearly seamless, with a lot of options, I don't recommend Pixels. I had to check pricing for each order as they over-charged me often, they don't charge tax or offer branding, they have limited and inaccurate information about their products and when they had lost or delayed orders-which happened a lot, they responded rudely, if at all. I do not recommend getting tangled up with this app.

USE AT YOUR OWN RISK. There are many issues with this app. But the worst is that somehow FAA picked up a very old archived test order and created a new order on their end. The first we knew about it was being billed through our credit card. There was no emails no notifications. We attempted to stop this order with them multiple times, with multiple emails. Noone answered. We still have not had any response after 1 month. So we are out 100's of dollars because of their app that does not work and customer service that doesn't respond.

Used the app and website sales could not process. Pixels support could not fix the problem. Had to uninstall and refund upset customer.

The app is not working with advanced shipping rules as promised. I also placed an order through my store and paid for it but it's disappeared! I've asked for support and the response was only to delete and reinstall the app. I asked again where's my order and no response yet. I've found if you use the recommended mark up from Fine Art America you make zero dollars and may actually lose money due to sales fees. I wish I'd read the earlier review about the need to integrate with advanced shipping rules first as the extra costs doubled my Shopify bill.