The support is good. They answer and address the issues. The MAJOR HOLE in this app is that its SKU numbers are beyond 80 characters, so they cannot be listed on either Amazon or eBay. Thats a HUGE setback for selling online in the 21st Century.
THE PROS: you dont have to stick to standard cropping for your artwork. You can do something other than 3:2, which is what every other POD place makes you stick to, and they offer lots of awesome papers and media for your art.
THE CONS: you cant really get it anywhere other than your own Shopify store, and watch the artwork languish for lack of exposure.
LARRY MARSHALL PHOTOGRAPHY: I have a Pixels site so the import of the products was pretty easy to my Shopify store. As a photographer, my primary printing need is wall art (metal, acrylic, canvas, framed, and art). I quickly learned that the Pixels app has a 100 variant limit, so that have to limit certain offerings, These include frames and mats...they only offer black and white mats and frames. My primary problem is this.....I have Wall Art in my header with a dropdown nested menu of Landscapes, Seascapes, Abstracts, Cityscapes, and Drone Photography. When you click on one of the nested items, it takes you to a page that shows all variants of every photo. Looks very messy and is not user friendly. What I need is another nested menu that doesn't expand all choices. For example, the try and solved this problem, I created a nested menu under Wall Art with the type of medium - Acrylic, metal, etc. The problem with that configuration is that every wall art variant and every medium shows and it takes up the entire home page with the nested menu because everything is expanded by default. If this problem can be resolved, it would be a 4.5 star. Any other photographers deal with this issue and was it resolved?
The products are good quality and consistant. The app is crazy quirky and impossible to hear from their tech support.
Very useful app. it helps with the fulfillment, customer communication as well as the shipment. But the shipping fee, as well as the production cost, are quite high. And their customer service is quite slow to respond. The upload process, as well as the product update process, can be improved.
Thanks for the app.
www.artatler.com, art marketplace and online gallery.
Update: (11/16/2018) Was contacted from someone from Pixels, so I do appreciate that someone actually read the review and took the time out to see what happened.
Wanted to do a sample order, thought I cancelled it but then the product appeared at my home. That's fine, I'm glad it came, the product is not as described, there was no tracking number sent to me and I made zero profit since the shipping was so expensive. So I will be removing all of the products from my store since what I would need to charge to cover cost and shipping would be ridiculously high. My search for a print on demand will continue. Would not recommend this app or service.