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Bad experience with several expenses that I was not aware of, unfortunately
Thanks for your feedback. Please note that pricing was clearly discussed and agreed upon from the beginning, prior to installation. You’ve been using the app since March 2025, during which time it has been a paid app.
For reference, your store generated 32,026 total events and 165 purchase events, confirming active usage and resource consumption. We appreciate you reaching out and are happy to assist within our policy.
Shame! Bad experience.
I never used the app because I couldn’t connect my TikTok account to Shopify, but I was forced to pay for quite a long time without even using the app. I do not recommend it!
I don’t recommend it to anyone! Used the app for only 1 day and it did not work properly. Full of bugs when adding or disabling a pixel, it duplicated pixels automatically. I uninstalled it the same day, still paid the monthly fee, and was charged again even after uninstalling. Tried contacting support multiple times through the official channel and never received any response.
Thank you for your review. Our records show that the app has been installed multiple times (approximately 10 installations) across your stores. At present, the stores are closed due to unpaid charges.
Given these records, we’d like to clarify how this situation constitutes a scam, as the charges are a result of active installations and unpaid billing, not unauthorized activity.
I highly recommend this app as it allows me to effectively track conversions from TikTok. In my country, the official TikTok app isn't available for installation, and this tool has been invaluable in helping me run ads without losing potential customers, even when a pixel isn't installed
Very bad experience. After installing the FREE app they start charging you for EVERY order that comes into your e-shop but not from TIKTOK!! Watch out for this! This is not mentioned in the plan and is very confusing and misleading. I have read their plan, understood but not correctly! I paid approximately $160 USD completely unnecessarily. They just talk to support and don't want to help. I definitely do not recommend this as an award winning Shopify seller!
Since a public review has already been posted, we can proceed with the review and refund investigation only if the case remains open in good faith. Please note that Shopify policy prohibits using reviews to influence financial outcomes or refunds, as it may be considered misleading or coercive.
good
We have been charged £190 a month for this app despite not using it. That's a shocking amount to charge
Hello, thank you for your review.
Our team offers refunds if you aren't satisfied with the service.
Please reach out to us at support@adtrace.ai
We're available 24/7 to help you with your request!
1 star review added yet not requested to qty. cleaver scammer
An essential tool for every e-commerce business and marketer! By far, it is way better than other similar apps because it offers a more in-depth analysis and the interface is easier to navigate. Our team definitely recommend it!
I'm getting ready to run my TikTok ads, and have been struggling to set up my pixel. This app was able to help me set up my pixel super quickly, and the events are all tracking. I highly recommend PixelPro!