Planet – CO2‑neutraler Versand

Love the idea. Execution was challenging.
Had installed for a couple of months without the badge showing - when I went to put badge on and it showed blank on my Shopify 2.0 theme I contacted support. I was initially told it should work on my specific theme but then on checking support concluded it was a theme problem and I need to contact the theme developer. Lost confidence when cute marketing stats on emmissions that show to me as Admin can't be shared with my customer or shown on a page on my website, for example - even if coded in. Took my money on each order for a couple of months worked fine. Payment trail very thoroughly done.

Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Lovely idea and opportunity to easily offer carbon neutral shipping, but the customizations on the app could be a lot better. For example we can't display the banner in our store because the translation (that we can't change) is so clumsy.

Worked great. Then bots kept ordering the carbon offset. We even changed our code so orders couldn't be made under $5. Shopify's solution was to get a bot protection app. The other carbon offset app we had didn't need this, so we will be going back to that app.

This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral.

Response: Their response is misleading. I never said the $300 was a set price. It is based on how much you ship and ours works out to $300-600 per month. That amount is ridiculous. They do not take into account the things we actually do ourselves to reduce our carbon footprint, and there is nowhere for us to notate that information (we do a lot). There is no reason we should HAVE to pay someone else to offset our carbon neutrality. There is an option to have the customer pay 50 cents, but if you choose that option, then you don't get the badge - and it looks to the customer as though you are putting it all on them and not sharing in the program. It's a great idea, but the execution of the program is poor.

DO NOT INSTALL THIS APP!!!
I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable.
So if you want to lose customer faith and give yourself a massive headache then by all means...

UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions.

We love this approach to reducing our carbon footprint. Thank you Shopify for sharing our values and making it easy to implement with this app.

Implementing Planet has been a meaningful step in making it possible for us to achieve carbon neutrality in our shipping operations. It's part of our broader plan, but every bit helps and given it's ease of use and administration, it's a no-brainer for us.

Great app to very easily assist with carbon offsetting. Super helpful to our business.