Reseñas (70)

Calificación general
3,2
Recuentos por nivel de calificación
  • El 36% de las calificaciones son de 5 estrellas
  • El 19% de las calificaciones son de 4 estrellas
  • El 19% de las calificaciones son de 3 estrellas
  • El 9% de las calificaciones son de 2 estrellas
  • El 19% de las calificaciones son de 1 estrellas
Fecha de modificación: 8 de abril de 2025

This program is terrible. I was looking for something that would help us showcase our work. They expect you to pay $300.00 a month to be carbon-neutral.

Response: Their response is misleading. I never said the $300 was a set price. It is based on how much you ship and ours works out to $300-600 per month. That amount is ridiculous. They do not take into account the things we actually do ourselves to reduce our carbon footprint, and there is nowhere for us to notate that information (we do a lot). There is no reason we should HAVE to pay someone else to offset our carbon neutrality. There is an option to have the customer pay 50 cents, but if you choose that option, then you don't get the badge - and it looks to the customer as though you are putting it all on them and not sharing in the program. It's a great idea, but the execution of the program is poor.

JCS Wildlife
Estados Unidos
14 días usando la aplicación
Shopify respondió 7 de abril de 2025

This isn't accurate. The "Community" subscription enables customers to fund carbon-neutral shipping instead of merchants, which means 100% of funding comes from buyers. If merchants want to assign a sliver of their revenue to carbon-neutral shipping, then charges are based on factors like order volume, package weight, etc. There is definitely no flat charge of $300. Please feel free to reach out to planet at shopify dot com if we can help you get configured. Thanks for reviewing the app.

30 de abril de 2025

DO NOT INSTALL THIS APP!!!
I use many apps on my shopify store and this one was hands down the WORST! It charged my customers .50 cents over and over again without their consent. One customer said 8 times! Now I have to refund hundreds of these charges, which of course looks suspect making my business appear unreliable.
So if you want to lose customer faith and give yourself a massive headache then by all means...

UPDATE: I haven’t received any help on this matter, yet my customers are still being charged without their consent. This app being uninstalled for days and it’s still happening. They just told me to refund everyone and they’ll let the developers know the issue. Horrible and stressful experience with no accountability or resolutions.

While Odin Sleeps
Estados Unidos
5 días usando la aplicación
Shopify respondió 8 de mayo de 2025

We investigated this and discovered that the charges were not generated by Planet, but instead by attempted fraud: Someone was using your carbon-neutral shipping "product" to try and generate chargebacks. All charges were using the same name but different credit card numbers. (We assume they just picked a cheap item that didn’t need shipping, and then chose the "Support Carbon Removal" item, which is $0.50.) These charges triggered our fraud detection and were flagged in your admin. We would be happy to send you a screenshot of the transactions – please reach out to planet at shopify dot com if that would be helpful.

Fecha de modificación: 21 de febrero de 2025

DO NOT USE!

Moved from Ecologi to this as it appeared native, and better value, but they are are very sneaky in how they word the billing and our bill per shipment is crazily excessive. They're trying to claim we owe over $1000 although we set up a cap. This is ridiculous and if they try to action we will need to go to court or chargeback.

### Edit: the package size, weight and dimensions aren't known by Planet as they are not entered in our backend. If you are using product dimensions, for rugs, which are sent rolled, you are massively over-pricing. We are being charged at a rate of $10 per item. Initial pricing displayed was $0.35 per item. The cap is confusing as although we have not been charged over this per month it shows we owe x8 the total monthly cap.

Love-Rugs
Reino Unido
7 meses usando la aplicación
Shopify respondió 21 de febrero de 2025

We're sorry that you had a bad experience with Planet. Regarding the bill – you will never be charged more than your billing cap for any billing cycle. When it comes to your per-shipment costs, the weight of products is one of the drivers of shipping emissions. Shipping heavy products like rugs can generate above-average emissions. If you'd like to continue offering carbon-neutral shipping as an option, you can select a subscription option that enables your customers to choose carbon-neutral shipping on any order.

25 de diciembre de 2024

Making unapproved charges. We are paying as much as $82 per order which is insane. The monthly spending limit doesn't help much because they will withhold and charge the remaining to next month.

VESSILS
Estados Unidos
9 meses usando la aplicación
Shopify respondió 3 de enero de 2025

We're sorry you didn't have a good experience with Planet! Planet does not make any charges that aren't approved, so there is some sort of misunderstanding.

Looking at your store, I see some of the items are extremely heavy, e.g., a grill that weighs more than 70 pounds. Because carbon emissions are based in part of the weight of a package, then a 70-pound shipment will simply generate more emissions and therefore carry a larger price tag to offset.

You can always use the "billing cap" to ensure that you're never billed more than you expect.

Please reach out to planet at shopify dot com if you have questions or would like further details. Again, apologies that you did not have a good experience with Planet.

26 de agosto de 2024

1. It charges you for every order--even POS orders which don't require shipping. 58% of my sales are in-store. Insanely unethical to automatically charge *shipping* offsets for *non-shipping* sales.

2. It seriously inflates your numbers. I made 640 sales in the last 30 days, and was charged for 907 orders. (again, about 370 of these orders didn't require shipping).

3. The history graph shows I had nearly 200 sales *in one day* a few weeks ago. I actually had 29...and only 6 of those required shipping...and only 5 of those had shipped at this point. So I paid nearly $0.15*200=$30 in carbon offsets for 5 shipments for that one day.

4. The app ambiguates "orders" and "deliveries". Per my Shopify reports, I only had 288 "deliveries" in the time it claimed I had 907.

Shopify, these infractions erode what little trust people have in environmental practices. I am happy to remove this review if you refund my inflated fees...including Planet fees for all POS orders.

My company has been carbon neutral for years, and will continue to be so for sometime thanks to the overages I've paid using Planet.

Stemcell Science Shop
Estados Unidos
Alrededor de 2 años usando la aplicación
Shopify respondió 11 de septiembre de 2024

Thanks for reaching out. You definitely shouldn't be getting billed on POS orders and we will gladly refund you all of those charges. Our team has already reached out and we will get your bill and refund sorted asap.

16 de agosto de 2024

Like all Shopify apps this one is a disaster. It's all marketing and no functionality. No way to turn it on/off in the cart and no way to talk to them.

NO way to contact def - shopify support denied knowing anything about it and started explaining Planet Labs to be instead, a satellite company owned by my friends. FFS.

No transparency about the payment tiers, the badge does NOT show up in my cart. Theres like so much info on Planet but nothing helpful and it doesn't work. What a waste of time.

Yogo
Estados Unidos
4 meses usando la aplicación
Shopify respondió 20 de agosto de 2024

Thanks for the feedback and sorry your experience with the app was so disappointing! We'd be happy to help you get the badge displayed in your cart, as well as show you where to find info about payment tiers, e.g., the companies and technologies you can support with different plans. If you're interested, please reach out to planet at shopify dot com. Thanks again.

13 de octubre de 2024

There was no charge with your permission and the charge was not authorized by you.

Superneox™
RAE de Hong Kong (China)
7 meses usando la aplicación
Shopify respondió 17 de octubre de 2024

Thanks for the note. Planet users are never charged without permission. Planet users can also customize their "billing cap," which guarantees there will be no Planet charges above that customized threshold. Finally, Planet users can choose to enable customers to pay (instead of paying themselves). We'd be happy to unpack these options – reach out to planet at shopify dot com if you'd like to learn more.

8 de diciembre de 2023

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

August Berg
Singapur
3 meses usando la aplicación
Shopify respondió 11 de diciembre de 2023

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.

Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

12 de abril de 2024

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Out of Medium
Alemania
21 días usando la aplicación
Shopify respondió 15 de abril de 2024

Thanks for the feedback and sorry that the app isn't meeting your expectations. While it is not possible to place the badge inside of checkout, the interactive badge for merchants to fund carbon removal can be placed throughout your online store, for example on the home page, product pages, and shopping cart. We'd be happy to get that set up for you if you'd like -- reach out to planet at shopify dot com.

3 de abril de 2024

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

KAMPOS
Italia
6 días usando la aplicación
Shopify respondió 5 de abril de 2024

Grazie per il feedback e mi dispiace che tu stia affrontando questa sfida. È infatti possibile esporre il badge Planet senza Tema 2.0. Ci sono dettagli su come farlo qui: https://help.shopify.com/it/manual/shipping/carbon-neutral-shipping/planet-app