Avis (72)
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Great app to very easily assist with carbon offsetting. Super helpful to our business.
Thanks so much for the feedback! We're thrilled to be able to help your business!
Love the idea and transparency with HOW the shipment becomes carbon neutral! But I can't add it to my checkout because I have a custom website instead of a Shopify theme. :( I can still use it in cart as a workaround, but customers very rarely view their cart that way. Please update it to work on checkout for custom stores!
Thanks so much for using Planet and offering this feedback. We're actively exploring ways to enable Planet users to leverage checkout better. It's super helpful for us to know about limitations like this -- thanks again.
I really like this idea, but I was able to change my contribution amount/percentage from another source. Will there be an option to contribute a % of orders? I want to contribute more than 0.15 per order. Can I contact support to change my plan to change that contribution amount?
Thank you!
Samson
Thanks so much for the feedback! It's incredible that you're eager to have an even greater climate impact. This is a suggestion that we'll workshop and explore. We really appreciate your engagement and eagerness to move Shopify Planet forward.
This app is an exciting idea, but without a customer-facing explanation of what "carbon-neutral shipping" means, it has no value.
Thanks for the feedback. You're not alone here. We've heard from lots of folks wanting a consumer-facing explanation of the incredible impact that Planet users like you are having.
We're cooking that up and will make sure you know as soon as it's live. Thanks again!
The badge isn't customizable, and don't tell client how it works.. it really need some improvments.
Thanks so much for the feedback. You're right: Transparency and details around exactly how stores like yours remove carbon is vital. We haven't delivered enough of that yet and are working on it. Same goes for the customizability. There will be more flexibility around that soon -- we'll let you know as soon as it's live.
Thanks again.
The banner needs to be linked to a page that explains it to our customers. Right now it is not clear.
We've heard similar suggestions from other merchants who are using Planet, and are exploring options. Thanks for your feedback! - Brady, Sustainability at Shopify
What a fantastic little app, it is straightforward and simple to install and use and helps the planet. Who could ask for anything more? A+ Shopify!!!
Great idea - can there be a way to add a badge into the checkout/email confirmation pages? Thanks, looking forward to the explanation pages too!
Thanks for the feedback. We really appreciate it. The badge placement options will definitely expand in the coming months.
When it comes to email confirmation -- it's actually possible to add something about Planet right now. In you store admin, if you navigate to Settings > Notifications > Order confirmation, you'd be able to add a reference to Planet inside your order confirmation email. Soon we hope to ship some assets that you can publish on your store that you could link to.
Thanks again!
我安装之后已经销售很多订单了，为什么数据面板还是空的
我们对造成的混乱深表歉意。这是由错误引起的，现已修复。感谢您的联系，如果您遇到任何其他问题，请告知我们。
Ethical Bedding.
Strongly recommend all shopify store owners to download and utilise this app, which in some way will offset the damage that we all do to the planet.
App is easy to set up and use, so there are no excuses! :)