리뷰 (72)

전체 평점
3.4
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2022년 10월 8일

This app is an exciting idea, but without a customer-facing explanation of what "carbon-neutral shipping" means, it has no value.

kelp+pebble
캐나다
앱 사용 기간 1년 초과
답글 Shopify개 2022년 10월 10일

Thanks for the feedback. You're not alone here. We've heard from lots of folks wanting a consumer-facing explanation of the incredible impact that Planet users like you are ...

2023년 12월 8일

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

August Berg
싱가포르
앱 사용 기간 3개월
답글 Shopify개 2023년 12월 11일

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app ...

2023년 12월 4일

Good concept, poor execution = the hallmark of all Shopify-developed apps. Worked fine initially but I just noticed it stopped collecting orders a few weeks ago now. I've had plenty of orders in this time and the dashboard says 0, there are no charges to my account from Planet so it's definitely not working. Like all of the other Shopify apps, support doesn't actually exist in any meaningful way.

Pine Creek Essentials
미국
앱 사용 기간 2개월
답글 Shopify개 2023년 12월 11일

We apologize for the headache. Your review was very helpful -- after you posted it, we identified a bug that was causing your data not to load in your dashboard. There was no ...

2022년 11월 14일

Good idea! it would be nice if we could also manually purchase carbon removal credits. That way we could spread information about carbon by sharing it in the product descriptions all across our sales channels like Amazon handmade, etsy, ebay, faire, helloabound, poweredbypeople, wanello and other marketplaces we use. I think it would be nice to see "buy carbon removal credits" button in the ...

AURA 8 HOME
미국
앱 사용 기간 9일
답글 Shopify개 2022년 11월 18일

Thanks so much for the feedback. That's a really interesting idea to manually purchase credits. We'll discuss this and hopefully can bake it into our roadmap. We 100% want ...

2022년 6월 29일

Disappointed that the badge is so hard to place like it is shown in the presentation video and Shopify support doesn't help or guide in that, many comments regarding that but still no help from their support team.

GUDO WORLD
캐나다
앱 사용 기간 20일
답글 Shopify개 2022년 6월 29일

Thanks for writing your review - I'm sorry that the experience has been disappointing for you so far. We've heard the same feedback from other merchants, and are discussing ...

2024년 2월 19일

I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.

austra jewelry
미국
앱 사용 기간 18일
답글 Shopify개 2024년 2월 26일

Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this ...

2022년 6월 14일

Simple and easy way to make our shipping carbon neutral. We are committed to the Millennium plan to have the greatest impact, which costs more than the other plans but is 100% worth it to our small business. It would be helpful to have more options for how the badge displays on our shop (for example, customising colours and appearance). Overall happy! :)

Bright Candle Co.
캐나다
앱 사용 기간 3일
답글 Shopify개 2022년 6월 24일

Hey Bright Candle Co. team, thanks for sharing your feedback - very helpful for us. Thanks for installing Planet! - Brady, Sustainability @ Shopify

2022년 8월 17일

Until this app has a way of showing customers (on a dedicated page and on widgets) what we are doing, this isn't super helpful. We can make carbon offsets ourselves with our profits. What we'd like is a way to show the customer: Here is the difference you've all made ordering from us. Here is what our business has contributed from your orders. Here are the places we are helping. A dedicated page ...

Joco Records
미국
앱 사용 기간 13일
답글 Shopify개 2022년 8월 24일

Thanks for installing Planet and for your review. We've heard this feedback from other merchants as well and are exploring solutions. Thanks for sharing this! - Brady, ...

2022년 10월 12일

Idea is great. Execution could be a lot better. Store name should be able to be added in the text, not just Shopify. We are the one paying the fees. Banner should be shown all through check out, not just in cart. If a buyer uses the Buy It Now button they don't see the banner at all.

Points Streetwear Store
오스트레일리아
앱 사용 기간 5일
답글 Shopify개 2022년 10월 12일

Thanks so much for weighing in. We really appreciate it.

One of the next items for the roadmap is making the badge text customizable (and thereby making "Shopify" optional... ...

2022년 10월 21일에 편집됨

I love the concept of this app and am so pleased to be able to offer this product for my business. I found this app was pretty simple to install, however, I am wondering if there is an engaging, detailed write-up along with visuals that I could add to my Shipping section and my Sustainability section. is this something that has been developed and I just don't see it? If it is developed please let ...

Winterchild Jewellery
캐나다
앱 사용 기간 3일
답글 Shopify개 2022년 10월 20일

Hi there! Thanks so much for using Planet and for offering your feedback.

We are in the process of cooking up exactly what you're describing -- an explanation of how this ...