Planet—Carbon‑neutral shipping , 리뷰 54개

전체 평점
3.5
평점 수준당 개수
  • 평점의 41%가 별 5개입니다
    22
  • 평점의 20%가 별 4개입니다
    11
  • 평점의 19%가 별 3개입니다
    10
  • 평점의 9%가 별 2개입니다
    5
  • 평점의 11%가 별 1개입니다
    6
2024년 4월 12일

An app that promotes "Your customers can choose to support groundbreaking carbon removal technologies". Then you go to add the widget to checkout, so that customers can decide if they want to support this, and you basically cannot. You then are asked from Support to spend 15' of your 60' design time, to have Shopify hard code it at the checkout process. No.

Out of Medium
독일
앱 사용 기간 21일
답글 Shopify개 2024년 4월 15일

Thanks for the feedback and sorry that the app isn't meeting your expectations. While it is not possible to place the badge inside of checkout, the interactive badge for merchants to fund carbon removal can be placed throughout your online store, for example on the home page, product pages, and shopping cart. We'd be happy to get that set up for you if you'd like -- reach out to planet at shopify dot com.

2024년 3월 22일

Nice idea, but after installing most of the time the "There's a problem loading this page" message in the admin interface. Cache, Cookie Reset etc. didn't help. It's seems to be still in beta.

Adrianos
스위스
앱 사용 기간 31분
답글 Shopify개 2024년 4월 8일

Thanks for the feedback. We're sorry that the app isn't working right for you. We're always working on bug fixes and will catch what is causing your problems asap. We apologize for the inconvenience.

2024년 4월 8일

Installing this app and putting the widget on my web created big CLS(cumulative layout shift) problems and broke the theme, persisted after unistalling it. This proves that Shopify doesnt know what is doing.

VicHome
스페인
앱 사용 기간 대략 1시간
2023년 12월 8일

The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!

August Berg
싱가포르
앱 사용 기간 3개월
답글 Shopify개 2023년 12월 11일

Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.

Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.

2024년 4월 3일

Salve, ho installato la vostra app, installato il badge via codice (non ho un tema 2.0) ma non succede niente, il badge viene visualizzato correttamente ma in fase di check-out non succede nulla ne viene visualizzato nessun messaggio. Come posso risolvere?

KAMPOS
이탈리아
앱 사용 기간 6일
답글 Shopify개 2024년 4월 5일

Grazie per il feedback e mi dispiace che tu stia affrontando questa sfida. È infatti possibile esporre il badge Planet senza Tema 2.0. Ci sono dettagli su come farlo qui: https://help.shopify.com/it/manual/shipping/carbon-neutral-shipping/planet-app

2022년 6월 26일

Implementation of the Badget is complicated and not well explained. Showing it on the product page is as I know hardly possible. The Shopify support just answered that I have to hire an Expert just to show the badget on the relevant parts of my Shop. I am disappointed...

BLN PRINT
독일
앱 사용 기간 대략 23시간
답글 Shopify개 2022년 6월 29일

Thanks for your feedback, and sorry this was more challenging than expected. Based on your feedback, and similar feedback we've heard from others, we're looking at how to improve this process for merchants like yourself. Thanks for sharing your experience. - Brady, Sustainability @ Shopify

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