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The app doesn't show the Numbers of Neutralized Carbon correctly. I have been trying to contact the app support but still no response. This affects our business operation and brand image. Please get it fixed asap, thanks!
Thanks for your review and apologies that you haven't had a great experience. Since your post a few days ago, we fixed a bug that was causing data not to load in the app dashboard. There was no lost data, and all of your data will be backfilled.
Apologies again that your experience with Planet hasn't gone to plan. We're going to keep improving the app and sincerely appreciate feedback like yours.
Good idea but it would need to be integrated directly at checkout! Also in Engagement mode it should still highlight that the store is also contributing... Finally the amount should not be converted but not rounded up when in foreign currencies.
Great idea, but lacking in many fields. The "Alliance" plan clearly says: "Your customers can choose carbon-neutral shipping for $0.25 USD/order". This is not optional - even if your customer doesn't opt in for this, you will be charged the 0.25 USD extra. Pay attention, otherwise you will be charged much more than what you might have expected.
If you want to go for the "Alliance" plan, you have to choose between displaying your contribution or asking the customer to choose carbon-neutral shipping - you can't have both. The option is also only presented on the product page, not in the checkout.
EDIT: After changing my plan to Pioneer and having it set at 0.08 USD per order, I still get charged 0.33 USD per order. This is a hidden fee that we didn't agree to.
Thanks for installing Planet and taking the time to review the app. Planet users are never charged a flat fee of $0.25 USD per order. That is 100% optional. Also, Alliance users can indeed have both messages displayed to customers – one that says all orders are carbon neutral, and another that enables customers to add $0.25 USD to fund additional carbon removal. We'd love to help you get set up with the app, so please reach out at planet -at- shopify dot com and we can get things configured exactly how you want.
We love the idea and opportunity to contribute to a better environment, but the execution and customizations on this app are lacking. We have no option to easily change the size of the badge, and the font size are way too big to fit our product page, cart drawer and so forth. It's sticks out in a weird way - as something that doesn't fit / belong on the page. And we are selling luxury items, so the look and feeling of our pages are of big importance.
So please make it possible to change the size and padding on the badge, since the logo is located far into the "container". And change the font size.
Furthermore, it isn't possible to get it showcaed in our cart drawer. So seemless integration is a bit of a stretch.
With more customization possibilities it will be easier to fit and integrate onto our pages. We are paying for the co2 neutral delivery, but we would like to showcase it to potentiel customers, so they know that they can support this by shopping at us.
Thanks so much for the feedback. You're right that the app needs to match the look and feel of your store - apologies that it isn't working for you. We're always looking for ways to improve the badging, and your insight here is super valuable. Thanks again.
Sono felice di dare una mano a migliorare le condizioni del nostro pianeta, i clienti acquistano più volentieri, sono iniziative molto belle, se tutti facessimo la stessa cosa sicuramente vivremmo in un mondo migliore.
Grazie mille per far parte del commercio sostenibile!
I love the idea, but the execution is lacking. The planet dashboard on my site still says 0 .... which makes it look like 1. I'm disingenuous. 2. I don't have sales.
Hi there! Thanks so much for the feedback, and apologies for the issue with your dashboard. You actually identified a bug that we have since fixed, so you won't have this issue any more. Thanks for putting it on our radar, and thanks also for using Planet.
我安装之后已经销售很多订单了，为什么数据面板还是空的
我们对造成的混乱深表歉意。这是由错误引起的，现已修复。感谢您的联系，如果您遇到任何其他问题，请告知我们。
Great initiative. Very easy to get set up and running.
Thanks so much for the feedback! We really appreciate it.
A ideia do app é muito boa, porém falta uma opção de colocar a cobrança ou sinalização dela na escolha do frete, onde faz todo contexto com a proposta do app
Obrigado pelo feedback! Your comment about being able to incorporate the app into customers' shipping options is a great one. We're always improving the app and this is a great suggestion. Thanks again!
Je ne reçois aucune données pour les dernières commandes que j'ai eu.. De plus il est impossible d'enlever la phrase " Créé par shopify planet " sur la page du panier, alors que le code est correctement supprimé... J'attends votre retour merci.