Plantboy ‑ Live Plant Dropship

I just installed this app., and it was such an easy install. Everything is definitely done for you; your only job is to add the products to your store. I really like this. I will have to come back for a review update once I have had a few weeks using this app. I hope to see products down the road. I still like it!

Pretty disappointing. First time user, there was a customer who canceled an order that had already been sent for fulfillment but not paid. Another customer needed the address updated. none of these changes synced to plant boy and it wants you to pay for all three orders, even if you only need the one right then. Customer service is non existent and highly unacceptable. They will respond to you in 4 days, which is bad considering we tell people 5-7 business days. There should be a deidictaed team to customer service, and if there is, it should be doubled.
I ended up just uninstalling and reinstalling and that cleared the wrong orders out. thankfully I will not be using Plantboy or I would have to go set up each product all over again.
Overall, the poorly built system didn't make me look great in front of my new customers because plant boy is unavailable for assistance. I have to say I’m shocked. I would find another supplier, they're really expensive anyway. I’ve always wanted a plant shop, so I’m starting the process on it all and figured this would be a good step. It was a little disheartening to receive no response over several days both times I’ve contacted them. Customers don’t give us that much time.