Plantboy ‑ Live Plant Dropship

Does not reply to email queries, I wrote 3 times, no reply. Even getting up update on an order, no reply. Theres no point working with this company

We hesitate writing this review because, as a small business owner, we know how much these can affect our business, but working with vendors affects our business too and I think it's important for other business owners to be aware of what it's like to work with Plantboy.

We no longer work with them because, as others have stated, there is zero customer service and help. We had to issue a refund for a customer because the order never synced with PlantBoy. After multiple rounds of emails to them through various channels over 2 weeks, we could not get a hold of anyone to help us remedy this issue. The customer never got the plant, we lost out on sales, and PlantBoy was unreachable. This is not at all acceptable to us as a small business and the service that we provide our customers.

We gave them 2 stars instead of 1 because the one order that did go through all the way worked seamlessly and the plant was very good quality. It was even larger than we expected.

We had hoped to work with them closely, but with a complete lack of communication and customer service to help us resolve issues for our customers, we will not be working with them again.

Like an earlier review said, customer service is non-existent. If you have a problem you will NOT get a response.

They have fundamental errors in there fulfillment app with syncing and displaying correct inventory.

A great idea but not all the way there yet, too good to be true for now.

PlantBoy is THE answer to anyone wanting to grow an online plant business without all of the hardest things about running a plant business like growing, inventory, packing, and shipping! Download the app, connect your store, and start sharing PlantBoys beautiful, healthy plants with your audience.
Their customer service is fantastic and their plants are high quality. I can't say enough good things about this company, its products, and its people.

We have been using the Plantboy app for a little while now and are extremely satisfied with the interface, the integration but above all the team behind the App that supports our day to day order intake, fulfillment and handling.

The team's technical know how is backed up by solid operational skills and service levels. They know what they are doing and my customers are very happy with the orders we service through Plantboy. 100% Recommend.