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EDIT: Initially, I had to limit my rating due to the app's pricing structure not being ideal for my large-scale product catalog. However, I have to give massive credit where it's due - the owner reached out proactively to understand my needs. They then worked tirelessly to create a custom solution tailored to my business, exceeding my expectations.
The app itself is fantastic – beautifully designed, intuitive to use, and delivers powerful results. But what truly sets it apart is the unmatched level of communication and thoughtfulness demonstrated by the owner. I'm immensely grateful for their dedication and for enabling me to leverage the app's benefits across my entire product range. Highly recommended!
Hello,
I'm glad we could come up with a solution together. Our app is unique in the Shopify app store because it uses very advanced technology, allowing stores to see much better results than with any other app.
We provide the future of how reviews will be displayed, and we're thrilled to have you as an early beneficiary of these advancements.
Instalamos la aplicación hace unas semanas y subimos nuestros primeros resúmenes de Revisión de IA.
El proceso de generación de ls revisiones funciono bastante rápido y sin problemas. Aunque estaba cuestionando un poco los beneficios de mostrar los contras tiene sentido para mí después de hablar con Stan, uno de los fundadores.
Dado que Platoria es una aplicación de revisiones, tiene sentido también mostrar los aspectos negativos de un producto ya que no hay productos sin defectos. Entiendo el punto como propietario de una tienda de que tener algunos aspectos negativos es más realista que no tener ninguno y aumentará más la tasa de conversión
Gracias por tus amables palabras :)
The Platoria team is EXCELLENT and actually implemented an "Enterprise" plan on their app solely at my request, since I have way more than 200 products on my store. Highly recommend this app to anyone looking to gain some social proof for products that are harder to personally gain reviews for on your own store.
I have to give the app a low review for the following reasons: although it does a fairly good job scanning the products and selecting the right product, it doesn't provide actual reviews. It provides an overview of the product which a shop would have anyways in the product description.
The huge negative is the excess space the "review" window takes up next to the product with all the pointless 'pros', which is simply oversized and unsightly and not adapted to the theme settings or CSS. But worse are the 'cons,' which are illogical and make no sense at all for a review and are plain negatives and counterproductive for any shop unless you sell cars and want to compare car models.
The final turnoff is the sheer imaginary price the developer has put for it: $9.99 per month for TEN 'reviews', $89.99 per month for only 100 products, and $399.99 per month for 500 products. I mean, seriously?
This is not a review app. It's a product comparison app.
Hello,
This is Stan from Platoria :)
I'm truly sorry to hear your experience with Platoria was not as you expected. I would be more than happy to help you resolve any issues.
I understand your confusion about our app’s ability to generate reviews. We don't provide actual reviews since this would be unethical and would basically mean "fake reviews". What we instead do is, we provide "review summaries" - so we take real human reviews for each product from different vendors worldwide, pull those reviews together, and our AI summarizes those reviews into a summary. It is not an overview of the product but the summary of hundreds or thousands of human reviews (sometimes it might look equivalent to a product description).
The Pros and Cons are just views of real customers who previously purchased those products. If a customer has a negative experience with a product, he will write a bad review, and our summary will reflect it.
As for the price concern, we want to acknowledge how technology-driven our approach is. Platoria is one of the most technologically advanced apps on Shopify, equipping it with unique AI capabilities that indeed come at a cost. However, our primary focus is on the potential return users can earn from increased social proof, which usually outweighs the app's cost significantly.
I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.
The installation of the plugin was quite straightforward and hassle-free. Once I was on the plugin dashboard it was pretty clear with simple CTA to generate AI review summaries and choose the product for which I would like to generate the reviews.
Next, in the customization section I just had to place where I would like to have the review block, and voila! It's done, quite simply and smoothly.
Big thank you for those kind words! We will do anything to continue improving our technology to make social proof more accessible to anyone.
All the best,
Stan
Top 5/5!!!