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No customer support - never respond.
We recently moved to Shopify Plus and the script function is great - IF you want to write a bunch of code. Well, that's not me and without this app, the script editor would useless. If you're on Shop Plus - just get it and save yourself the trouble. Also - AWESOME customer support. I emailed some questions and got a Loom video back that walked me through it all. 5 Stars.
If you're on shopify plus, this is a MUST HAVE app! If you're not familiar with ruby code, this app will generate your code based on the criteria that you set and allows you to stack multiple scripts together. Script Generator is a user friendly and straight forward app but if you're unsure about anything, the developer is extremely fast with responses and is incredibly helpful. I highly recommend this app. 10/10!
I'm happy to hear the app was useful for you! I remember your script requirements being very specific. Glad you were able to stack them all together.
Tried to reach out the app support team via live chat and email. No response since 2/2. While the live chat still says "We typically reply in a few minutes". Is this app still supported by anyone?
We deserved this review. I'm not sure why my support person didn't respond. I'm very sorry we didn't provide you support in a timely manner. You should have a response to your request in your inbox from me now.
Great help for Shopify+ plans stores. It allowed us to create several scripts native to Shopify without reliance on 3rd party solutions.
Worst customer support - no one is responding to emails or live chat! Despite mentioning we do respond in mints.
Thank you for the review and I’m sorry you had issues contacting our support. I’ve reviewed and found you were attempting to reach out while we were unfortunately out on a country holiday.
I have attempted to reach out directly via your provided email and look forward to resolving your issue.
Our Shopify Plus merchant success manager suggested we use Playwright for our BFCM scripts. Playwright wrote scripts for 3 event in less than 3 hrs. We were able to test and troubleshoot with fast support. We gave them screenshots and clear instructions and they delivered effectively. If Playwright wouldn't have written the scripts for us, we would have done a lot of manual work during peak season. This app helped us set up a great customer experience. It helped us set up dynamic line items discounts and different shipping logic based on products added to cart. Implementation is straightforward and customer support replies promptly. Thank for all the help, we couldn't have done it without you.
We used this app to crate some line scripts. Easy to use and self-explanatory. Able to use without knowledge of Ruby. However customer service is not up to par. Have been waiting for a reply for more than 2 days, sent multiple messages and also attempted to contact via e-mail. no reply yet.
Great app for all kinds of purposes. I used it to hide ship methods based on product tags. Good for anyone that needs to use Shopify+ ruby scripting. Time-saver!
Amazing app, reading the other feedback illustrates , that folks aren't reading the instructions. Shopify Plus allows only one script to run at a time, Playwright extends that capability by allowing multiple scripts to run simultaneously. So super cool app, I used it to hide shipping options for a certain set of products, using the Product Type line item qualifier. LOVE LOVE the app, where the Plus support didn't have a clue, Playwright did, thanks team!